Populance (powered by Henry Ford Health) is a population health service company that works to improve health outcomes of individuals and the community, deliver a differentiated experience for patients, providers, and employees, and empower its care teams with advanced analytics and clinical best practices. This leadership position will work with the Transition of Care (TOC) area and be a hybrid work format requiring work from home capabilities with the ability to be in person in Troy, MI for trainings and periodic company/leadership meetings.
GENERAL SUMMARY:
The Supervisor of Integrated Case Management for Population Health is responsible for overseeing daily case management operations under the guidance of the Manager or Director of Integrated Case Management. This entails monitoring and guiding a team of professionals responsible for the collaborative practice of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's comprehensive health care needs though communication and available resources to promote patient safety, quality of care and cost effective outcomes. The Supervisor is responsible for participating in the development of policies, procedures daily workflow design and the maintenance of performance improvement activities.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Responsible for the daily operations of case management activities in a specific operational unit or department.
Conducts evaluations of competency-based performance of staff members. Ensures the timeliness and effectiveness of each individual case manager's complex care interventions by monitoring patient and provider experience, process and outcome reports, and quality of documentation through auditing. Provides constructive feedback to each case manager regarding findings. Collaborates with each case manager to create a professional development goal annually.
Serves as resource to case manages caring for patients with complex, social, emotional and medical needs.
Collaborates with the Manager or Director to build, monitor and evaluate collaborative work processes to implement and optimize case management best practices.
Collaborates with the Manager or Director to develop educational curriculum and workflow tools.
Provides leadership and guidance to staff for performance improvement.
Leads workflow enhancement activities.
Plans and organizes orientation and continuing education opportunities for staff.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor degree in nursing or related professional field (i.e. social work, counseling, health education, etc.) or a Master's Degree of Social Work.
Three (3) years of clinical experience in case management, disease management, health coaching, nursing, or home health care.
Strong communication and interpersonal skills.
Strong analytical, problem solving and critical thinking skills.
Ability to develop collaborative relationships an interdisciplinary care team.
CERTIFICATIONS/LICENSURES REQUIRED:
Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.
Certification in Case Management (CCM) from the Commission for Case Management Certification (CCMC).
o For new hires, certification must be obtained within 1-year from date of hire.
Additional Information
Organization: Corporate Services
Department: Healthy Populations Admin
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
