3575 N US Highway 31 S, Traverse City MI 49684, United States
Pay: $60000.00 - $60000.00
At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.
Essential Duties & Responsibilities
Creates and manages groups in OPERA S&C system
Assists with 30-60-90 day catering forecast that is prepared weekly
Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
Provide detailed information on groups' specific needs from arrival through departure
Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge
Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering
Meets the clients upon arrival and introduces them to key hotel staff.
Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through
Plans and conducts pre-convention meetings, as requested by client
Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
Basic Qualifications & Skills
Associates degree in hotel/hospitality or related field
Minimum 1 year in event/conference planning or related hospitality experience
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Professional communication skills both verbal and written
Desired Qualifications & Traits
Significant customer service experience
Strong problem solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi-tasking ability
Minimum 1 year supervisory/leadership experience in hospitality field
Physical Requirements
Able to lift up to 20lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
Estimated Salary Range:
$60000.00 - $60000.00 annual base salary
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
