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We are looking for a Survey Specialist Senior and/or Survey Specialist Intermediate to join the Data Collection Operations unit at the Institute for Social Research (ISR), Survey Research Center (SRC), Survey Research Operations (SRO), Survey Services Lab (SSL).
Survey Specialists in the SSL support data collection staff responsible for meeting project production and cost goals on complex surveys, requiring use of computer-assisted data collection technologies by telephone. In addition, the SSL implements mail survey operations, coding, and quality control functions for survey projects. There are between 60 and 130 active telephone interviewers (temporary employees) depending on workload, and approximately 15 regular staff members. The SSL is open seven days a week, until midnight most nights. This position may require occasional assistance with covering evening and weekend shifts.
More information about our organization can be found here: https://src.isr.umich.edu/services/survey-research-operations/
Staff Management & Training
- Develop and implement general and study-specific staff training programs.
- Recruit, mentor, supervise, and evaluate contingent and junior staff for data collection activities.
- Monitor protocol adherence and recommend process improvements for quality assurance.
Project Leadership & Operations
- Lead project teams, manage scope and deliverables, and update project work plans to ensure objectives, budgets, and timelines are met.
- Oversee and enhance project operations; apply statistical methods to monitor production and performance.
- Report project status regularly to clients and senior management.
Client & Stakeholder Engagement
- Advise clients on survey project design and implementation.
- Represent projects to stakeholders, including community leaders, funders, and respondents.
- Address and resolve project-related challenges during data collection and processing.
Proposal & Budget Management
- Prepare and lead proposals for medium to complex projects.
- Direct proposal and project budgeting; monitor and forecast project expenses.
Research & Data Processing
- Design and develop questionnaires and data collection instruments.
- Document protocols across all phases of data collection and processing.
- Analyze and prepare reports based on project data.
Education & Experience
