Job Details

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assists the dentist chair-side in all clinical procedures, providing proper suctioning technique, passing instruments, and mixing materials as needed. Prepares patient for treatment and sets-up trays per procedure in compliance with individual provider's requests. Performs various assigned lab duties. At the direction and supervision of the Staff Dentist, performs expanded duty procedures in accordance with the Michigan Dental Practice Act.
2. Responsible for the accuracy, clarity, and proper completion of dental charting. Documents relevant communications with patient into a detailed clinical or communication note. Prints treatment plans and effectively communicates treatment with the patient and reception staff. Provides dental education to patients. Takes and records patients’ vitals. Ensures the proper completion of all EHR requirements each visit.
3. Follows Dental Infection Control Program and other regulatory policies and procedures. Coordinates efforts with coworkers to complete operatory set-up, equipment cleaning, sterilization of instruments, and disinfection of operatory. Restocks supplies in operatory and storage room. Informs staff in charge of ordering of any supplies needed.
4. Takes diagnostic quality digital and conventional radiographs as assigned by the Staff Dentist, demonstrating proper radiographic techniques and radiation protection.
5. Ensures accuracy and efficiency when processing consent forms. Enters/updates patient demographic and insurance information into the electronic health record. Records and attaches required information to consent forms. Schedules appointments. Scans all required documents into appropriate patient record. Responsible for acquiring patient financial information and collecting payment. Accurately performs income determination and completes applicable forms. Verifies insurance eligibility. Completes, submits, and documents electronic and handwritten insurance prior authorizations. Accountable for cash drawer and daily deposit accuracy.
6. Assists with clerical workflow within the dental bus, during high-volume times or in the absence of the Dental Clerk/Driver. Assists with conducting interactive educational oral health instruction within the classroom, or group setting, focusing on educating students and encouraging program participation.
7. Provides professional, detailed verbal and written communication to patients, guardians, and coworkers. Answers telephones; assists caller by answering diverse questions, including account inquiries. Tracks referrals by making follow-up phone calls to patients or guardians. Prepares required materials for presentations and consent form drop-offs. Accountable for collecting and tracking consent forms. Maintains detailed logs. Prepares all materials prior to events. Attends and participates in community events to promote Smiles Are Everywhere Mobile Dental Program.   

Note:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job.  Duties, responsibilities and activities may change at any time with or without notice.

MARGINAL JOB DUTIES

1. Coordinates work efforts with co-workers to maintain efficient patient flow throughout the office. Thoroughly communicates with patients, coworkers, providers, and leadership staff.
2. Maintains an organized work environment.
3. Performs other duties as assigned.

REQUIRED JOB SPECIFICATIONS

1. Education: State of Michigan Registered Dental Assistant Licensure from an accredited dental assisting program.
2. Licensure: Current license to practice as a Registered Dental Assistant, with Expanded Duties, in the State of Michigan. State of Michigan Radiology Certification required. Current BLS Certification required.
3. Experience: Three (3) years’ experience as a Registered Dental Assistant (RDA)
4. Skills: Knowledge of dental terminology, chair-side techniques, and dental insurances/prior authorizations. Organized, detail-oriented, and ability to multitask. Able to prioritize tasks and efficiently follow-up on pending issues. Strategic thinking. Self-motivated and reliable. Ability to work independently and as a team member. Courteous telephone etiquette. Efficient reading, writing, typing, computer, and filing skills. Protects patients’ rights by maintaining confidentiality of personal and financial information.
5. Interpersonal Skills: Ability to communicate effectively with, and relate to, a diverse population in a professional and courteous manner including patients, administrators, and coworkers. Takes initiative in daily responsibilities. Flexible and able to function as a team member. Adept and comfortable in interacting with children and families.
6. Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
7. Hours of Work: Full-time, flexible and varied. Occasional evening and weekend hours required. Consistent attendance is required.  Telecommuting is not available for this position.
8. Travel: Extensive travel using, or riding in, a GLBHC vehicle or personal vehicle. Reimbursement for expenses consistent with GLBH policy. Must have proof of liability and property damage insurance coverage to receive mileage reimbursement.

PREFERRED JOB SPECIFICATIONS

1. Education: Associate degree or Bachelor’s Degree
2. Experience: Five (5) years of clinical experience as an RDA and two (2) years of clerical experience in the dental field. Experience working with children and the public.
3. Skills: Bilingual (English/Spanish) preferred. Knowledge of dental insurances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.