Job Details

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Performs MIHP office/home/telehealth encounters based on scope of practice limitations and program implementation needs. Completes and submits required documentation for patient record in compliance with MIHP, Michigan Department of Health and Human Services (MDHHS), and GLBHC standards and protocols.  Complies with billing record keeping requirements of the program.  Follows goals set by administration for productivity and financial sustainability for both self and staff. (20%)
2. Provides direct supervision of MIHP staff and successful program implementation. Evaluates performance of staff to ensure following the organization’s guidelines and expectations.  Facilitates MIHP team care plan development and monitoring through case conference with all disciplines working with client, including other GLBHC service providers and outside agencies involved with the client.  Arranges follow up with other team members.  Conducts employee evaluations promptly, and monitors performance, training needs, and counseling needs.  Implements disciplinary measures when needed.  Continually assess staff competency and coaches staff to attain high performance expectations.  Arranges and monitors orientation and training for new hire staff and providers.  Responsible for maintaining all staff required documentation in staff files and completed training documentation. (25%)
3. Responsible for ensuring program required guidelines are met. Assists with the development of MIHP required protocols based on MDHHS cycle requirements, billing audits, and chart audits. In coordination with the Director of Women’s Health, organizes and assists with the completion of audits through MDHHS.  Responsible for ensuring that records are retained for at least 7 years with all remaining paper charts.  This individual is also responsible for the successful understanding and use of the MIHP electronic medical record by all MIHP staff.  Responsible for disseminating all communications from MDHHS and Medicaid Health Plans to MIHP staff.  Shares all communications from other community programs that collaborate to serve MIHP participants. (25%)
4. Attends all MDHHS and local MIHP Coordinator meetings. Serves as liaison with MDHHS MIHP Consultant for program implementation needs, problems, and accreditation process. (5%)
5. Serves as a champion of the Women’s Health vision and as a liaison with GLBHC staff and other organizations. Collaborates and provides outreach to develop positive relationships with community organizations to adequately address community needs.  Works effectively with other Women’s Health leaders to carry forward initiatives and quality protocols.  Connects with the public and other community organizations through representation at outreach events.  Actively looks for opportunities to address patient and community needs regarding MIHP.  Provides outreach to other departments and community stakeholders and agencies to educate others about MIHP. (20%)
6. Ensures delivery of excellent customer service and addresses patient complaints/grievances professionally. (5%)

MARGINAL JOB DUTIES

1. Participates in special community activities throughout the services area to improve birth outcomes, decrease infant mortality, expand outreach, and increase community involvement.
2. Performs other duties as assigned.

JOB SPECIFICATIONS

1. Education: Masters preferred, Master of Science in Nursing (MSN) or Master of Social Work. Bachelor of Science in Nursing (BSN), Nursing Diplomas or Associate Degree in Nursing or Bachelor of Social Work considered.
2. Licensure: Licensed Master’s Social Worker or Licensed Bachelor’s Social Worker, Limited Licenses Master’s Social Worker, Registered Nurse.
3. Experience: Minimum of 2 years supervisory experience and minimum of two years fully licensed practicing with women, infants, and/or children.  History working with mental health and the perinatal population preferred.
4. Skills: Skilled in written and oral communication.  Able to demonstrate positive customer service skills.  Basic computer skills and ability to work in an electronic medical record.  Experience in an administrative or supervisory role preferred. 
5. Interpersonal Skills: Able to prioritize activities on a short and long-term basis and able to handle multiple tasks efficiently and effectively.  Functions effectively in the treatment of patients.  Able to resolve interpersonal and professional conflicts appropriately.  Able to develop and maintain cooperative and effective working relationships with clinical management, members of the executive structure, Board of Directors, business associates, and community groups.
6. Physical Effort: Must be able to sit, stand, and or walk for entire workday.  Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs frequently.
7. Hours of Work: Full-time; Flexible and varied.
8. Travel: Extensive travel is required within the service area involving the use of company or personal vehicle with reimbursement for mileage provided consistent with the GLBHC Corporate Policy and IRS guidelines. Minimal out-of-service area travel may be required to attend conferences/trainings. Reimbursement for expenses provided consistent with GLBHC policy.  Must be a licensed driver with proof of personal liability and property damage insurance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Equal Opportunity Employer
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