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Job area:
Customer Service
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Auburn Hills, University Drive
Division:Road
Job Posting Title: Control Tower Specialist
Time Type: Full Time
Mid Shift 1PM-10 PM Monday Through Friday
Summary
The DSV Control Tower Specialist is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. You will work closely with vendors, LSP (logistics service providers), suppliers, and internal DSV team members to ensure customers service request are fulfilled in a timely manner. You will be responsible for tracking shipments, load planning, managing inventory levels, resolving and escalating issues related to the logistics operations of your assigned account(s).
Duties and Responsibilities
Works closely with team members to meet or exceed all customer service requirements.
Coordinate and manage the movement of goods from suppliers to customers.
Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.
Track shipments and manage inventory levels.
Executes Load planning and optimization strategy.
Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments.
Develops and maintains positive customer relationships.
Ensures the attainment of applicable key factors.
Responsible for accurate data capture and system entry.
Provides remote and on-site support to teams including customer service, material planning, logistics and supply chain departments.
Utilizes the quality process to resolve customer service and vendor issues.
Assists with new account start-ups.
Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
Performs other duties as needed
Project work as required.
Educational background / Work experience
2 years' experience in a logistics, customer service or related field.
High School Diploma or GED preferred
Language skills
English (reading, writing and verbal)
Computer Literacy
Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).
Mathematical Skills
* General mathematics skills
Other Skills
Excellent interpersonal communication with the ability to adapt to and work within a team environment.
Superior attention to detail and problem-solving skills.
Ability to prioritize work in a multi-tasked, fast-paced environment.
Able to work flexible hours when required.
Willing to make and meet commitments.
Knowledge of transportation regulations and customs requirements
Experience using transportation management software is a plus
For this position, the expected base pay is:$20-$27/ Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV,... For full info follow application link.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
