Sterile Processing Customer Specialist
Req ID:
50627
Job Category:
Service/Technical Services
Detroit, MI, US, 48075
Workplace Type:
Remote
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.
We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here:www.steris-ims.com
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Michigan.
What you'll do as a Customer Repair Support Specialist
You'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
Meet with customers to understand challenges and present solutions.
Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
Record maintenance services, daily cost savings, and potential barriers to implementation.
The Experience, Skills and Abilities Needed
Required:
High School Diploma or GED
4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
Excellent presentation skills
Preferred:
Associate's degree in Surgical Technology and Sterile Processing Certification
Surgical Technology or Sterile Processing experience and training
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
Market Competitive Pay
Extensive Paid Time Off and (9) added holidays
Excellent Healthcare, Dental and Vision Benefits
Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
Cell Phone Stipend
Company Laptop
Long/Short Term disability coverage
401(k) with company match
Maternity & Paternal Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuitionreimbursement and continued education programs
Excellent opportunities for advancement and stable long-term career
Pay range for this opportunity is$24.52-$31.73.This position is eligible forbonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 18,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all... For full info follow application link.
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
