Job Description
8+ years of Desktop Support Experience using Windows and Mac computers
Experience in a lead position
Has experience building Windows computers
Strong experience with Intune, CSSM, Teams (video conferencing), and Okta
Hands on experience with Networking equipment, server rooms, Office 365, and ServiceNow ticketing systems
Strong customer service skills to C- Suite Executives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Looking for 4 Mid- Senior level Desktop Support Technicians to join their team across different locations. They will work closely together with the Regional IT manager, the Global Service Desk, Desktop Support Services and Remote Desktop Support Team. Thes technicians will need to provide exceptional customer service when working on Infrastructure and Application Incidents and will need to manage the workstation compliance dashboard for their locations to a minimal number of defects. They will also manage the procurement and deployment of new, and the decommissioning of old computer hardware and software. The best fit will be someone who is looking to grow within the organization with the goal to move into a lead position in the future as well as has a passion for IT!
