Customer Service Representative
Location: Novi, Michigan
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
- Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail.
- Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner.
- Maintaining customer accounts by updating records and ensuring accuracy in all transactions.
- Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns.
- Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards.
- Generating reports and maintaining detailed records to track order processing and customer interactions.
- Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment.
- Working beyond standard hours as needed to support business needs and ensure timely order fulfillment.
Qualifications:
- High school diploma or equivalent required.
- Associate’s degree or equivalent work experience preferred.
- Must have experience in order processing and a strong understanding of order management workflows.
- Experience working with an ERP system, preferably Oracle, is helpful.
- Must be proficient in Microsoft Office, including Excel and Outlook.
- Must possess a valid driver’s license and have a good driving record.
- Minimum of 2+ years of customer service or account management experience.
- Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation.
- Strong problem-solving and communication skills, with the ability to address customer concerns effectively.
- Excellent organizational skills, customer service abilities, and follow-up capabilities.
- Strong phone communication skills with the ability to remain composed in stressful situations.
- Proven ability to process orders accurately and generate reports with attention to detail.
- Must be able and willing to work successfully in a team-oriented environment.
- Must be dedicated, goal-oriented, and self-directed.
- Ability to work beyond standard hours as needed to support business demands.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
