It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Position Description
Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules. Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
Additional Responsibilities within Vendor Account Unit include, but are not limited to:
Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue Service
Maintain and coordinate vendor information in multiple Claims systems
Review, identify and resolve potential vendor duplicates and omissions
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
High School Diploma or equivalent
OR
One year of experience in processing, customer service or business administration
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Experience in:
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of problems
Processing transactions andposting to appropriate accounts
Organizing and prioritize multiple tasks
Communicating effectively (oral and written)
Using basic math skills
Using automated processing and computer systems
Performing data entry duties
Knowledge of:
Data processing techniques
Techniques used to audit data
Business processing procedures
Skills and Ability to:
Successfully complete General Claims Training
Gather data and prepare reports
Compose routine correspondence including letters and memos
Preferred Qualifications
The ability to multi-task various assignments at once
Keen attention to details
Excellent communication skills both oral and written
1+ years of customer service experience
The ability to work independently
Tax experience a plus, but not required
The ability to work within a team environment
Excellent technical/computer skills
Call center experience preferred but not required
Work Environment
This is a hybrid position with work done both in office and from a remote basis. Within this position, employees will be required to report in office for up to 3 days weekly at the ACG administrative office building located at:
1 Auto Club Drive
Dearborn, Michigan 48126
This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. All eligible candidates should reside in a commutable distance to Dearborn, Michigan.
With our powerful brand and the mentoring, we offer, you will find your position as aMichigan Claim Support Assistant I can lead to a rewarding career at our growing organization.
The Michigan Claim Support Assistant I will earn a competitive salary of $18.00 to $21.00 per hour with annual bonus potential based on performance.Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
