As an Inside Sales Coordinator, you will play a critical role in the Customer Service industry. Your primary responsibility is to support the sales team by coordinating sales-related activities, managing customer accounts, and processing sales orders. In this rewarding job, you will communicate with customers via phone or email, providing product information, and assisting with any concerns or issues that arise. The job requires exceptional organizational skills, as you will be responsible for maintaining accurate sales records and monitoring the status of orders. You will also work closely with other departments such as shipping and logistics to ensure that orders are processed smoothly and delivered on time. To succeed in this role, you will need excellent communication skills, attention to detail, and the ability to work under pressure.
MAJOR DUTIES:
Responding to customer inquiries and concerns via phone or email
Providing product information and pricing to customers
Collecting and processing customer orders
Coordinating with other departments to ensure timely delivery of orders
Following up with customers to ensure satisfaction with products and services
Maintaining accurate and up-to-date customer records
Collaborating with sales representatives to meet sales targets
Generating sales leads and identifying opportunities for cross-selling or upselling
Supporting the sales team in preparing quotes and proposals
Participating in training and development to stay up-to-date on product knowledge and sales techniques
EXPERIENCE PREFERRED/SPECIAL NOTES:
Previous CRM (Customer Relationship Management) experience required; Salesforce CRM experience is strongly preferred
Excellent verbal and written communication skills (both via phone and in-person)
Proven experience with attention to detail and ability to work under pressure
Exceptional organization skills
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
