ICS Data provides IT solutions for small to medium businesses in west Michigan and has done so for over 30 years. We are looking to add an IT technician to our team as our client base grows. This is a great role for learning the ins and outs of the technologies that businesses utilize on a day-to-day basis.
Qualifications
- Associates, BA/BS, preferably in computer science or a related field IT support: 2 years (Required)
- Customer service experience (Preferred)
- Troubleshooting experience (Preferred)
- Ability to work in a team and communicate effectively.
- Ability to multi-task and adapt to changes quickly
- Must be able to lift and move items of up to 50 pounds
Job Description
The Service Technician is responsible for handling remote and onsite support of service requests through ConnectWise, our ticketing system.
- End user support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Hardware and software troubleshooting and support.
- Support of backup and disaster recovery solutions.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Benefits
- Competitive salary based on experience and qualifications
- Health benefits included
- Retirement plan with matching
- Performance based incentives
- Full on the job training & support
- Fun working environment and culture
- Great opportunity for advancement
Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Work Remotely
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Work Location: In person
