Catering Coordinator - Brand Ambassador - Mon-Fri Kalamazoo, MI
PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!*
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
Position is Monday-Friday
GENERAL DESCRIPTION
The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH. Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders.
What's In It For You**:
Competitive pay!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
**If hired, you must meet and maintain all eligibility requirements to qualify**
FOCUS
Responsibilities
In addition to following standard Potbelly operating policies and procedure, accountabilities include:
People
Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of
Catering Sales Team
Supervises backline operations to ensure all associates are POP compliant
Ensures all backline orders are complete and catering checklist/order verification forms are utilized
Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
Assigns/deploys and coordinates delivery drivers for each order
Coordinates associates to assist in backline peak duties
Customers
Sends "Thank You" notes and performs daily call backs/call aheads on all catering orders
Handles and resolves customer complaints/accolades by using the three A's
Ensures catering collateral is displayed and stocked in the shop at all times
Owns the delivery trade area for the shop and actively follows it
Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy
Manages all house accounts including database of ATO and payments
Works weekly with DM to discuss sales successes and to update Sales goals
Sales
Strives to meet/achieve sales goals/targets; communicate results daily with GM
Actively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
Responds in a timely manner to Customer Catering quotes via email
Familiar with current PTD backline sales and records daily
Monitors backline sales trends vs. current year and prior year
Communicates backline sales trends and results to team in weekly manager meeting
Consistently updates the Big Fish tracker to track orders and generate sales leads
Profit
Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline sales
Ensures all catering "sides" and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supply
Verifies all backline orders are 100% accurate before being delivered to the customer
Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side
Accountability
Key Leadership Traits for this role:
Knows how and successfully grows our sales/business profitably
Has Excellent communication skills including active listening and the ability to ask great questions
Has the initiative to solve problems and to get things done correctly and on time
Has humility and self confidence
Possesses an extremely strong work ethic
Other Job Responsibilities
Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.
Other duties as assigned
REQUIREMENTS
Must represent The Potbelly Way and Our Values
Excellent customer services skills.
A vehicle to drive
A valid driver's license
Driving record must be in good standing
Proof of insurance limits for property damage and bodily injury that are at least $50,000 per person and $100,000 per accident.
Must be at least 18 years of age
Excellent driving skills so you can arrive to our customers safely.
ESSENTIAL PHYSICAL FUNCTIONS
Ability to stand/walk a minimum of 4 hours or as needed
Must be able to exert well-paced and frequent mobility for periods of up to five hours or as needed
Be able to lift up to 10 pounds frequently, 50 pounds occasionally
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Warm and cool environments, indoors (95%) and outdoors (5%)
Work in higher levels of noise from music, customer and employee traffic
Provides quick and friendly delivery... For full info follow application link.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
