Job Description\n\n At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.\n \nWhy Vertiv is the best company for Field Service professionals:\n \n \n * Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture \n * Company leaders have many years of hands-on Field Service experience in this industry and many others \n * Tremendous focus is placed on employee technical and leadership development \n * Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning \n * Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more \n * Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides \n * Company-wide commitment to promoting a strong work/life balance \n * An employer-of-choice for Veterans with technical backgrounds \nThe Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.\n \nDUTIES & RESPONSIBILITIES:\n \n ROLE SUMMARY\n \n \n * Provide jobsite construction and technical leadership for large projects \n * Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment \n * Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors \n * Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site \n * Leads and supports start-up and site testing activities for assigned projects \n \n * Ensure sufficient manpower on-site each day to perform start-up and site testing work \n * Assist during start-up and site testing as necessary, depending upon man-power availability and site location \n * Provide daily status reports to Service Management, Project Management and sales rep \n \nTECHNICAL RESPONSIBILITIES\n \n \n * Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade \n * Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips \nSAFETY RESPONSIBILITIES\n \n \n * Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion \n * Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites \n * Operates in a safe manner in accordance with published safety guidelines \n * Must wear appropriate PPE as per company guidelines and accordance with job duties \n * Adhere to work hours policy guidelines - "14 hours rule" \n * Report all work related accidents or injuries within 24 hours to the appropriate personnel \n * Must be a role model to fellow associates with regards to safety by setting a positive example \n * Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions \nADMINISTRATIVE RESPONSIBILITIES\n \n \n * Ensure adherence to Vertiv Warranty process in partnership with Project Manager \n * Provide accurate and timely reporting in accordance with published guidelines \n \n * Timecards, expense reports, mileage reports, SR/task closure, forms, et al. \n \n * Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems \n * Maintain company property according to company policies \n \n * Credit cards, PPE, test equipment, laptop, smartphone, et al. \n \nCUSTOMER SATISFACTION RESPONSIBILITIES\n \n \n * Provide proper and adequate communication to internal and external customers \n * Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations \n * Maintain customer satisfaction rates according to company guidelines \nPERSONAL PERFORMANCE EXPECTATIONS\n \n \n * Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity \n * Capable of making timely decisions, technical and commercial, under pressure \n * Maintain productive utilization rate according to company guidelines \n * Adhere to company dress code and safety regulations \n * Understand and comply with company startup/escalation process and procedures \n * In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors \n * Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. \n * Ability to handle stressful situations and provide a calming effect to customer \n * High level of diplomacy when interacting with internal and external customers \n\nQUALIFICATIONS:\n \n \n * Experience (one or more of the following) \n \n * ASEET or ASMET preferred \n * Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred \n * Six years military experience in a related field \n * Minimum 2 years of experience in Industrial construction management \n \n * Interpersonal Skills \n \n * Vertiv Behavior practitioner \n * Strong organizational skills \n * Independent operator \n * Strong verbal and written communication skills \n * Able to build and maintain trusting customer relationships \n * Collaborative and cooperative in high-stress environments \n * Able to communicate at all levels of an organization with a base level of executive presence \n * Able to quickly respond to changing customer prioriti To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY1OTAxLjEyMjQ4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
