General Summary
The Customer Service Representative (CSR) plays a critical role in supporting custom corrugated packaging operations by managing customer relationships, coordinating order specifications, and ensuring accurate system setup in Amtech. This role requires a deep understanding of custom box workflows, tooling, and production routing, and works closely with sales, design, and production teams to deliver high-quality, timely solutions.
Working Location: North Las Vegas, NV*
*Relocation assistance will be considered for the right candidate with Amtech experience. Cover Letter confirming your Amtech experience and interest in relocation required.
Principal Duties and Responsibilities
Custom Corrugate Order Management
Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech
Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation.
Maintain spec integrity by verifying against CAD and print cards before booking
Amtech System Expertise
REQUIRED - applicants without Amtech experience will not be considered for this role
Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing
Use Amtech's formal quote system to generate customer quotes, incorporating freight and tooling costs
Tooling & Production Coordination
Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery
Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation
Process Improvement & Documentation
Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders
Customer Interaction & Support
Act as the point of contact for high-level customer issues and escalations
Provide proactive updates and ensure customer expectations are met throughout the order lifecycle
Job Specifications
Knowledge
4+ years of experience in customer service within custom corrugated packaging.
Proficiency in Amtech, CAD, and Microsoft Office Suite.
Skills and Abilities
Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation.
Ability to interpret CAD drawings and translate them into accurate Amtech specs.
Excellent communication and organizational skills.
Understanding in business math, including costing and freight calculations.
Conduct
Works independently and collaboratively across departments.
Highly motivated, detail-oriented, and solution-driven.
Compensation & Benefit Information
Salary Pay Range: $60,000 to $80,000, annually dependent on experience*
*pay range may be adjusted depending on cost of living
Bonus/Incentive Pay
Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance
Benefits currently offered to our employees
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
The Company is an Equal Opportunity Employer.
Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.
