Join Mercantile Bank as a Part-Time Teller and immerse yourself in an exciting career where your skills will shine in a dynamic and customer-focused environment. As an onsite team member, you'll engage directly with clients, providing exceptional service that reinforces our core values of integrity and excellence. This role offers the chance to be a problem solver, building lasting relationships with customers that make a real impact on their financial journeys. Bring your energetic and forward-thinking attitude to a place that values your contributions and fosters professional growth.
Primary responsibilities:
- Performs and completes in an efficient and courteous manner the teller servicing of transactions, deposits, withdrawals, payments on loans, and check cashing within the established policies and procedures. Maintain a cash drawer and balance the drawer daily.
- Promotes and enhances customer relations by projecting a positive image of the bank, department and self by providing quality service to all customers.
- Initiates sales, actively pursues cross-sell opportunities, and assures proper servicing and referrals with the appropriate personnel using Mercantile's Customer Relationship Management System (360 View). Meets or exceeds sales goals.
- Answer the telephone and directs customer inquiries to appropriate bank personnel.
A little about us
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.
You'll be rewarded for your expertise through competitive compensation, bonus programs, vacation time, sick time to care for yourself and your family, 11 paid holidays and a Giving Day Hours to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.
Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5%, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
Your day to day as a Teller
As a Part-Time Teller at Mercantile Bank, you will operate a teller window and drive-up lane, delivering exceptional customer service through a variety of banking transactions, including deposits, withdrawals, loan payments, and check cashing. You will identify cross-sell opportunities and connect customers with the right team members to enhance their banking experience. Efficiently managing your cash drawer and balancing it daily will be key responsibilities.
By projecting a positive image of the bank and maintaining up-to-date knowledge of our products and services, you'll promote strong customer relations. Your role will involve initiating sales, meeting sales goals, and actively utilizing our Customer Relationship Management System (360 View) for efficient service. As a collaborative team player, you will support colleagues in daily tasks, attend required training sessions, and adhere to all banking regulations and policies while embracing the dynamic culture at Mercantile Bank.
What we're looking for in a Teller
To thrive as a Part-Time Teller at Mercantile Bank, several key skills are essential for success. Strong verbal and written communication skills will ensure you effectively engage with customers and clearly convey important information. Proficiency in analytical and problem-solving abilities allows you to assess customer needs and address inquiries or concerns with confidence. A solid foundation in sales and customer service will help you recognize cross-sell opportunities and deliver a top-notch banking experience.
Additionally, adept cash-handling skills are crucial, as you will manage cash transactions and balance your drawer daily. These competencies will empower you to excel in a high-performance environment, aligning with Mercantile Bank's core values of excellence, collaboration, and customer-centricity.
Knowledge and skills required for the position are:
- Verbal and Written Communication
- Analytical and Problem Solving
- Sales and Customer Service
- Cash Handling
Schedule:
Your schedule will be 20-29 hours per week between Monday - Friday 8:30am-5:00pm.
