GENERAL SUMMARY:
The objective of this position is to provide administrative support for enterprise scheduling (Autosys) and file transfer (MoveIT) systems. The incumbent will be required to perform application installation/support, patch/revision upgrades, account administration, and software installations on multiple operating environments. Develop processes and scripts as required for multiple applications. Work cooperatively as part of multiple project teams and participate in capacity planning for application and infrastructure support. Required to work within multifaceted process oriented operational environments, where metrics-based performance measurements are vital to success.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Troubleshoot technical issues.
Completes problem management tickets, requests, and changes within the SLA timeframe.
Perform Operating System (OS) maintenance to including: installation, patch upgrades and configuration.
Perform hardware installations of servers, cabling and storage.
Perform file system maintenance to include file system creation, sizing and maintenance. This also includes file system security for user and group access to data.
Perform monitoring of systems for Key Performance Indicator (KPI) violations and remedy the situation according to process.
Perform scripting to automate functions and reporting.
Maintain technical documentation according to standards based upon work performed.
Work as part of project teams to prepare for and implement new or upgraded applications.
Perform other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
Associate's Degree in Computer Science or related field.
Relevant experience may be considered in lieu of academic requirements.
Two plus (2+) years of IT experience, preferred.
Proficient in MS Office products including VISIO, preferred.
ITIL certification, preferred.
Ability to occasionally work nights, weekends, and holidays.
Additional Information
Organization: Corporate Services
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
