Job Details

ADDITIONAL INFORMATION

· Shift Start Time: 8:00 AM

· Shift End Time: 5:00 PM

· Shift: Days

GENERAL SUMMARY:

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Provides World Class Service Excellence to our patients and guests

· Performs all aspects of appointment scheduling

· Provides accurate data collection and registration for all patient visits

· Performs all aspects of Collecting Cash

· Performs miscellaneous duties as assigned

EDUCATION AND EXPERIENCE REQUIRED :

Education

· High School Diploma or G.E.D. equivalent.

Preferred Qualifications

· Familiarity with clinic environment preferred.

Requirements

· Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).

· Required to perform calculations, complete forms, extensively utilize computer information system.

· Demonstrated ability to work with detailed information.

· Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.

· Ability to work successfully in a fast-paced environment with frequent interruptions

· Ability to work within a team setting and be supportive of team members.

· Successful completion of yearly competencies.

· Ability to work effectively with populations of diverse backgrounds and ages.

· Dependable and punctual.

· Strong organizational skills and ability to multi-task.

· Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs

· Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFH Customer Service Policy and summarized below:

1. Communication

2. Ownership

3. Understanding

4. Motivation

5. Sensitivity

6. Excellence

7. Teamwork

8. Respect

   · Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:

9. Be self-directed

10. Be flexible and committed to the team concept

11. Demonstrate teamwork, initiative and willingness to learn

12. Be open to new learning experiences

13. Accepts and respects diversity without judgment

14. Demonstrates customer service values

    PHYSICAL DEMANDS/WORKING CONDITIONS:

    · Clinic setting with some exposure to communicable diseases with minimal exposure to noise, dust, &/or extreme temperatures. Lifting no more than 20 pounds at a time, with frequent lifting or carrying of objects weighing up to 10 pounds.

    · May require a good deal of walking or standing, and/or may require sitting most of the time with some pushing/pulling of arm or leg controls.

    · May be required to handle other bodily fluids such as urine, stool, saliva and etc. samples during the time of patient arrival.

    · May be required to deal with critical medical conditions not limited to GSW, Cardiac episodes, Drug/alcohol use, etc.

    · May be required to enter into patient rooms to complete patient registration.

    · May be required by HFH Employee Health to take precautionary tests.

Additional Information

• Organization: Henry Ford Jackson Hospital

• Department: HF Allegiance Cardiology

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

 Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.