GENERAL SUMMARY
Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Responsible for inspecting the eyewear and the coordinated order prior to delivery
Dispense eyewear using the E.A.R.N. for Dispensing process methodology
Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient's face through various frame adjustments
Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
Responsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairs
Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD's, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of each
Responsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverage
Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
Receive eyewear orders into the software program and manage delivery status reports
Assist with placing patient's eyewear orders as needed
EDUCATION & EXPERIENCE
High school diploma or G.E.D required.
Previous computer experience and basic math skills preferred.
Previous customer service, hospitality, or retail experience preferred.
Previous dispensing/optical experience preferred.
Must be able to walk, bend and stand for extended periods of time.
Completion of all required training courses as directed by Henry Ford OptimEyes.
WORKING CONDITIONS
Works in retail optical environment.
Requires evening and weekend hours.
Additional Information
Organization: Community Care Services
Department: HF Optimeyes Taylor SVC 2VS303
Shift: Rotating
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
