- Experience in banking operations or digital banking platforms required.
- Exceptional critical thinking and investigative skills with a proven ability to detect, analyze, resolve, and mitigate/prevent fraudulent activity.
- Excellent problem-solving and communication skills.
- Strong understanding of online banking systems, mobile apps, and cybersecurity principles.
- Ability to work independently and collaboratively.
- In depth knowledge of Regulation E.
- Strong technological skills.
- Commitment to excellent customer service and confidentiality.
- Ability to adapt to change.
Required Skills:
- Experience with core banking systems.
- Knowledge of digital payment technologies and fintech trends.
- Customer service experience in a technical support role.
EEO Employer/Vet/Disabled
