The Lead Steward is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The Lead Steward’s responsibility is in direct support of the Executive Steward and Steward Supervisor. They are to enforce all initiatives given, oversee their own responsibilities, and provide service to Guests and Team Members in a professional, efficient, and courteous manner. All duties are to be performed in accordance with regulations, as well as departmental and Company policies, practices, and procedures, within the framework and intent of Gun Lake Casino Resort.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
- Responsible for maintaining cleanliness, safety, and sanitation standards in accordance with department policies and the Department of Health.
- Responsible for learning and training staff on the basics of soaps, chemicals, sanitation techniques, and ware-washing procedures.
- Have knowledge of where your SDS booklet is located for your department and understand its contents.
- Ensure that all caution/safety makers are displayed properly.
- Ensure all dishwashing machines, pot washers, and other cleaning equipment are in good working condition.
- Coordinate routine maintenance and repairs with the appropriate personnel or service providers.
- Troubleshoot and resolve any equipment issues to minimize downtime.
- Display knowledge of all emergency procedures.
- Communicate on a consistent basis with department management. Keep them abreast of all department activities.
- Attend daily Team Member Huddles and look at the communication boards for pertinent information.
- Assist with the setup and breakdown of banquets, functions, and special events as needed.
- Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
- Display and encourage teamwork in the department.
- Empty trash cans for all kitchens.
- All other duties as assigned.
Essential Qualifications:
- Must be 18+ years of age.
- High School Diploma or equivalent preferred.
- A minimum of one (1) year of steward or commercial cleaning experience required.
- Ability to communicate effectively with Guests, Team members, and Management in both written and verbal forms.
- Must be able to manage time effectively with minimum supervision.
- Must possess the ability to work hands-on in any kitchen environment pertaining to a three-meal period and high-volume productions related to, but not limited to ensure all china, glass and silverware, flatware, dish machines, etc. are cleaned and maintained according to Gun Lake Casino Resort’s standards and specifications.
- Requires adherence to all company and department policies and procedures as well as all AAA Four Diamond Service Standards of Gun Lake Casino Resort.
- Must be able to handle a flexible schedule.
- Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
- Must possess and demonstrate great attention to detail in order to maintain the unit’s appearance and operating standards.
- Must be able to distinguish between the different patterns of plate-ware and silverware.
- Clean and stock the Team Dining Room
- Must be able to obtain the required ServSafe Certification and keep it current
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Ability to read, write, and input data into the computer.
- Must have the manual dexterity to operate job-related equipment.
- Must have the ability to access all properties and areas.
- Must be able to lift up to 50 pounds, push up to 250 pounds on a push cart, and enter walk-ins of between -10 to 40 degrees without assistance.
- Ability to stand for the duration of their shifts
- Ability to sit and work on a computer station for a long period of time.
Work Conditions:
Work is typically in a kitchen environment or on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
