Position Summary:
Under the supervision of the Housekeeping Supervisor, clean guestrooms, suites, and public areas in accordance with the hotel policies and procedures. Work to ensure all guest needs are properly handled in a friendly and professional manner.
Essential Duties and Responsibilities:
- Clean a daily par of hotel guestrooms and suites, including vacuuming, emptying trash, mopping floors, cleaning furniture, carpet care, linen removal, and window washing in accordance with hotel standards, policies and procedures.
- Take care of equipment and supplies issued in conjunction with cleaning activity.
- Complete work in the most efficient, consistent, and organized manner.
- Report all damage, missing items, items found not working, and lost and found items found in guestrooms and suites in an immediate manner.
- Protect passkey issued daily making sure it is secured at all times.
- Keep work cart in a clean, dry, and organized manner.
- Use only those cleaning agents and products issued by the housekeeping department.
- Be highly “in tune” with guest questions and needs, answer guest questions about the hotel, its facilities, and the local area.
- Bring to the attention of the Housekeeping Supervisor anything unusual in your area of responsibility.
- Ensure that normal and “special requests” of the guests are properly handled.
- Follow all policies and procedures as required by the hotel. Abide by all safety regulations and use safety equipment where required.
- Work with other staff members in a positive and cooperative manner.
- Review work schedule and report to work as scheduled and on time; be prepared to work on those days.
- Provide information and assistance to ensure a smooth-running hotel that features a first-class guest experience.
- Follow the rules of the Social Media/Blogging Policy, and be aware that the Organization reserves the right to monitor and review social media content that violates all applicable company policies and standards.
- Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority. Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
Contacts/Purpose of Contacts:
- Contact with associates within the organization and members of the general public, guests of the hotel.
Minimum Qualifications:
- Must be at least 18 years of age.
- Must be able to pass a background check to meet the employment eligibility requirements as they pertain to the position.
Desired Qualifications:
- Three months of housekeeping experience.
License, Certification, or Special Requirements:
- Native American preference shall apply to all positions.
Knowledge, Skills, and Abilities:
- Knowledge of applicable safety practices and occupational hazards.
- Knowledge of customer service techniques and practices.
- Skill in maintaining the cleanliness of guest rooms.
- Ability to communicate effectively both verbally and in writing.
- Ability to safely use cleaning products and operate the equipment.
- Ability to work with timeliness and thoroughness.
- Ability to learn methods of cleaning and caring for the building and equipment.
- Ability to exert physical effort consistent with cleaning the standard number of rooms a shift.
- Ability to follow simple written and verbal instructions.
- Ability to work with a friendly and outgoing personality, enjoy dealing with people, and be willing to provide a positive experience to the hotels guests, fellow associates, and visitors.
Physical Demands:
- Frequent use of arms, hands, wrists, fingers associated with cleaning operations.
- Frequent bending, twisting, squatting, stooping, lifting, and reaching.
- Required to stand and walk for extended periods of time.
- Frequently lift and/or move up to 30 pounds.
Work Environment:
- This work involves moderate risks or discomforts, which may require following special safety precautions in a hotel setting.
- Exposure to biohazard chemicals and materials.
- Exposure to various cleaning chemicals.
- Exposure to secondhand smoke.
- Situations where safety equipment is needed.
- Extended hours and irregular shifts may be required.
