Join Our Team at Hampton Inn & Suites – Where Hospitality Meets Opportunity!
Are you a dynamic sales professional with a passion for hospitality and a drive to exceed expectations? The Hampton Inn & Suites - Grand Rapids Downtown is seeking a motivated and results-oriented Sales Manager to assist with implementing hotel sales strategies and create memorable experiences for our guests and clients. This is your chance to be part of a trusted name in hospitality, where your creativity, leadership, and relationship-building skills will directly impact our success. If you thrive in a fast-paced environment and love turning opportunities into wins, we want to hear from you!
ESSENTIAL JOB FUNCTIONS:
- Develop and execute marketing and sales strategies for each hotel/deployed segment (Marketing Plan, Quarterly action plans)
- Execute key brand initiatives
- Ensure brand website has correct and relevant information
- Demonstrate guest service by responding to guests’ needs promptly and with enthusiasm
- Knowledge of all corporate and group business in the market and where that business stays
- Solicit new business from key demand generators by deployed segment
- Identify and maintain communications with the hotel’s key accounts and re-solicit repeat business
- Develop relationships within community to strengthen and expand customer base
- Attend local networking, trade show, and CVB events
- Market the hotel through local advertising, blitzes, direct mail, etc.
- Read and understand sales budgets while meeting and/or exceeding budgeted revenue
- Participate in weekly revenue meetings
- Complete Displacement Analysis as needed
- Complete weekly and monthly sales reports
- Review daily reports for new opportunities and analyze for revenue opportunities
- Analyze competition’s strengths and weaknesses for each market segment
- Meet or exceed weekly/month activity goals (site tours, sales calls, tele-prospecting and cold calls)
- Maintain account files in sales CRM with all activities tracked for each account
- Create customer correspondence as required – sales agreements, proposals, bi-annual account reviews and thank you letters
- Confirm all groups and meeting details prior to arrival
- Communicate with hotel team for execution of group’s needs (BEO’s and group resumes)
- Greet meeting/event contacts for each meeting and confirm clients’ expectations. (GM/AGM to assist)
- Maintain a tracking system for all meetings and groups. All groups are to be loaded in the sales CRM
- Build and maintain group blocks
- Execute in house referrals and solicitation programs
- Hold front desk accountable for accurate account tracking in reservation system
- Complete and distribute group resumes to the operations staff prior to the posting of the weekly schedules to ensure proper staffing levels
COMPETENCIES:
- Customer/Client focus with ability to negotiate and close sales
- Excellent verbal communication, phone, and presentation skills
- Business acumen and computer software skills
- Time management and problem-solving skills
- Self-motivated, well-organized and goal-oriented
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- 1-2 years of sales experience, preferably in hospitality
- Hospitality or business degree is a plus
BENEFITS WE OFFER
- Career development & work-life balance
- Paid time off
- Team member discounts
- Health, dental, & vision insurance
- 401(k) with company match
- Incentive-based earning potential
- And more!
