The Assistant Training Coordinator is responsible for assessing, developing, and delivering department-specific training programs to ensure that team members and sub-contractors possess the necessary knowledge and skills to effectively perform their customer service responsibilities.
Essential Functions:
- Facilitate onboarding training sessions for new hires.
- Conduct training classes and continuously improve the training experience to ensure successful delivery and learner comprehension.
- Collect and analyze trainee feedback to assist in program evaluation and assess trainee competence.
- Maintain and organize training program materials on the team's shared drive for easy access.
- Assist new recruits in integrating into the organization by providing training on company culture and essential job functions.
- Facilitate introductions between new hires and their team members to foster a welcoming environment.
Skills and Qualifications:
- Strong communication and interpersonal skills.
- Ability to assess training needs and develop effective training programs.
- Proficient in using digital tools for training delivery and material management.
- Experience in facilitating group training sessions.
- Strong organizational skills and attention to detail.
- Ability to provide constructive feedback and support to trainees.
Position Type:
This is a full-time position, 40-hour minimum, with the expectation to maintain a regular work schedule located in Wixom, MI. Core days and hours of work are Monday through Friday between 8:00 am-4:30 pm.
- Previous experience with employee development, training, training support, or similar.
- Previous experience effectively using computer systems.
- Proven ability to develop and format effective training presentation materials.
- Exceptional presentation skills and the ability to organize messages for effective delivery.
- Proven ability to complete a full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate).
Preferred Education and Experience:
- Associate’s degree in a related field
- 2. 5+ years of educational, training, and development experience
Other Duties:
All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are the request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
