NOC Administrator
The Network Operations Center (NOC) Administrator is a valued member of the Coretek team responsible for providing Level 2 support for client environments. This role is responsible for the monitoring and triage of devices within our event management tools and Level 2 triage and resolution of internal and external infrastructure issues.
This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving NOC processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.
Responsibilities
Continuously monitor infrastructure, application or software events generated by the event management system
Respond to alert incidents in a timely fashion to minimize downtime
Provides technical leadership for a variety of infrastructure platform issues including, but not limited to:
Network - data and voice
Server - Windows/Unix/Linux
Backup
Cloud
Azure-O365
Virtualization
Monthly server - workstation patching
Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues
Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
Communicate, internally and externally, the status of the tickets directly with clients
Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems
Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments
Assist engineers with change records as needed in the off hours
Assist with cross training of new NOC team members as needed
Requirements
Bachelor's degree in computer science or information technology, preferred or 2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
Network+ or A+, required
MS900, AZ900, AZ104 and/or CCNA certification is highly preferred
Basic knowledge of networking frameworks
Operations experience in multiple technologies, including any of the following:
Window Server Administration - Server 2012 and above
O365/M365
Network protocols and networking devices such as firewalls, switches, etc
Unix/Linux server administration
Backup administration
Basic knowledge of storage systems
Clustering solutions - Citrix, VmWare etc
Experience working with an ITIL based ticketing system tool - ServiceNow helpful
Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc)
Strong listening, verbal, written, and interpersonal communication skills
Accuracy and attention to detail when monitoring and maintaining systems
Ability to work in a fast-paced, 24/7 operational environment
Adept at communicating with all levels of technical experience
A strong sense of urgency and the ability to multi-task effectively
Demonstrated organizational, communication and time management skills with the ability to work independently
May require shift work, including nights, weekends or holidays
