Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Ticket Seller for ASM Global/The Dow Event Center. The Ticket Seller under direct supervision, processes single ticket sales at the facility’s box office. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.
Essential Duties and Responsibilities
- Process single ticket sales at the box office and assist with group sales when requested.
- Make simple arithmetical calculations and count and handle money with speed and accuracy.
- Opens and or closes ticket window as required.
- Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
- Completes daily ticket sales report. Keeps accurate daily balance sheet of cash, checks, credit cards, vouchers, and coupons received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
- Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
- Efficiently and courteously answers questions concerning prices, seating, events, and building policies. Gives information concerning coming attractions.
- Files various records and reports. Performs related clerical work as assigned.
- May perform other duties as assigned.
Supervisory Responsibilities
Not Applicable
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast paced environment.
- Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
- Understand and work from general instructions, specifications, blueprints, sketches and seating charts.
- Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
- Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
- Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Maintain a client service oriented attitude.
- Ability to work long and irregular hours that may vary due to functions and includes day, evening, weekends and holidays.
Skills and Abilities
- Work in a fast paced environment.
- Work independently, exercising judgement and initiative.
- Remain flexible and adjust to situations as they occur.
Computer Skills
- Operate computerized ticketing system and standard office equipment.
Other Qualifications
- Cash handling experience is preferred.
- Must be able to pass a Background and Credit Check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
