USER SERVICES SPECIALIST
Position Number: S-3695
Position Summary:
Oversees User Services Operations Sunday through Thursday. Shares oversight and responsibilities of the User Services functions that include: Collection Maintenance, Inventory, Microforms Printers/Copiers/Scanners, patron safety and compliance, and stewardship of the building. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service and other functions of the unit.
Required Qualifications:
Associate’s degree.
At least one year of relevant experience.
Demonstrated ability to supervise and direct the work of others.
Effective organizational skills and strong attention to detail and accuracy.
Ability to handle multiple priorities in a fast-paced environment.
Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
Demonstrated verbal and written communication skills.
Demonstrated positive interpersonal skills.
Ability to work effectively in a diverse customer service environment.
Ability to work evenings and weekends as assigned.
Demonstrated effective problem resolution skills.
Demonstrated ability to perform work using a variety of online systems and productivity tools
Ability to perform the essential functions and requirements of the job.
Preferred Qualifications:
Bachelor’s degree.
Library experience.
Experience searching library catalogs and databases.
Understanding of the mission and the organization of the library.
Duties & Responsibilities:
Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
Shares responsibility for building supervision and opening and closing.
Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment.
Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors.
Oversees all aspects of collection maintenance, which includes, shifting for space management, shelf-reading, inventory, stack straightening, repair of materials, and cleaning of all library collections.
Assists with events and room set-ups.
Participates with other Access/User Services team members to use a variety of technology tools.
Oversees in house use processes.
Performs in depth searches for missing library materials.
Manages moveable shelving, by troubleshooting and putting in a service request for repair.
Conducts special projects and serves on library committees.
Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
Works cooperatively and regularly with staff in other Library and University departments.
Participates in continuing education activities to foster professional development and enhance job skills.
Other duties as assigned.
Supervision Exercised:
None.
Employee Group: Supervisory Technical
Staff Pay Level: 4
Pay Range: $14.50 - $23.00 per hour, estimated starting rate: $14.50 - $17.00
Division: Academic Affairs
Department: Libraries - Access & User Services
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.00
Position Type: 12 month
Weekly Work Schedule: Sunday 9am-6pm, Monday-Thursday 7am-4pm; occasional varied shifts.
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Posting Ends:
Open Until Filled: Yes
About the Department:
Message to Applicants:
Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Thursday August 7, 2025.
To apply, visit https://apptrkr.com/6404625
CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.
If you wish to see “EEO is the Law” posters, please https://www.cmich.edu/docs/default-source/president's-division/ocrie/eeo-is-the-law-poster.pdf?sfvrsn=8ae1a123_10.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
CMU’s Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]
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