Job Details

Upper Great Lakes is seeking a Front Office Patient Service Representative (PSR) to join our Lake Linden Clinic. 

Responsibilities

• Welcomes patients and provides excellent customer service at check-in and check-out.

• Registers and pre-registers patients, verifies insurance coverage, scans insurance cards, and ensures accurate and up-to-date patient and income data.

• Collects co-pays, calculates patient responsibility, and meets clinic collection goals.

• Schedules, confirms, and reschedules patient appointments; performs reminder and outreach calls.

• Maintains and scans clinic documents; distributes incoming mail and faxes.

• Acts as a backup for the call center and contributes to a smooth patient experience.

Education, Training, and Qualifications

• High school diploma or equivalent required.

• Prior experience in a medical office or customer service environment preferred.

• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.

• Strong verbal and written communication skills with the ability to interact professionally across diverse populations.

• Must demonstrate organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

• Ability to work independently and as part of a team.

Additional Skills

• Demonstrates professionalism in all communications and team interactions.

• Participates in team huddles and meetings to support continuous improvement.

• Understands the importance of documentation, privacy, and regulatory compliance.