Visitor Services Associate
Status: Part time, permanent
Join a team of enthusiastic professionals working to connect people to nature by providing exceptional customer service experiences
Job Summary: The Visitor Services team works together to welcome and orient visitors, conduct program registrations, communicate with visitors via phone, email and in-person, facilitate gift shop sales and connect visitors to other staff members. Located in the Visitor Center, this team plays a critical role in both internal and external communications. This position provides the opportunity for a flexible schedule when coordinated with other team members. Less than 20 hours each week will be pre-scheduled, normally including 3-4 weekend days each month, occasional weekdays and evening hours to support special events 1-2 times a year.
Duties & Responsibilities:
Under the supervision of the Visitor Services Coordinator, responsibilities include, but are not limited to:
1. Greet, orient and count in person visitors
2. Conduct store transactions and receive program payments
3. Assist callers with basic information and/or route to appropriate staff
4. Assist with registration for CNC programs
5. Assist with donor, member and sponsor communications
6. Process mail and ship packages
7. Maintain the welcoming atmosphere of the Visitor Center
8. Have an awareness of building and campus schedule
9. Monitor two-way radios to support programs in the field
10. Assist program staff with projects as time allows
11. Attend bi-weekly All Staff meetings
Required Qualifications
• Minimum 3 years’ experience working in a public-serving office situation or other relevant experience
• Demonstrated ability to communicate positively with a diverse population including staff, volunteers,
and visitors of all ages and backgrounds
• Computer literacy including working knowledge of Windows platform and Microsoft Office package
• Experience and abilities in office procedures and skills, including proficiency in multifunction copier, postal meter, point of sale
• Demonstrated problem solving skills, creativity and initiative
Status: Part time, permanent
Reports to: Visitor Engagement Coordinator
Schedule: Variable hours scheduled anytime 7 days a week 8 am-5 pm including pre-scheduled weekend days
Start Date: August 4, 2025; flexible
Compensation & Benefits: $14 per hour, earned sick time, CNC membership, 20% discount in Nature Center Store, 10% discount on registered program member fee
Application procedure: Send resume and cover letter to Lori Plante, Director of Finance & Operations, Chippewa Nature Center, 400 S Badour Rd, Midland, MI 48640 or [email protected]
Application Deadline: Open until filled
Overview: CNC is a nonprofit, environmental education organization. Its mission is to connect all people to nature through educational, recreational and cultural experiences. The 2,000-acre property includes woodlands, fields, ponds and rivers. CNC’s facilities consist of a Visitor Center with Ecosystem Gallery, classrooms and Nature Center store; a late 1800s Homestead Farm complex; Nature Preschool; an arboretum and over 19 miles of nature trails.
See www.chippewanaturecenter.org for more information.
Diversity, Equity & Inclusion: Chippewa Nature Center is committed to creating a workplace and visitor experience where all people feel valued for their unique attributes, characteristics, and perspectives. Staff, volunteers, program participants, visitors, and all those who engage with the nature center are invited to fully connect with CNC regardless of their race, color, age, national origin, gender identity, sexual orientation, religion, ability, marital status, political affiliation, or parental status. Through ongoing learning, training, and listening, CNC strives to welcome all people.
Equal Opportunity Employment: CNC is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, height, weight, handicap or disability, veteran status or any other status or condition protected by applicable state or federal laws.
