Job Title: Service Parts and Sales Specialist
STATUS: Full-Time Position – Non-Exempt
SCHEDULE: 8 am – 5 pm – overtime as needed
SUPERVISOR: National Sales Manager
Location: Saginaw, MI
Job Summary:
The Service Parts Specialist will be responsible for assisting customers in finding the correct parts for their needs. This role requires excellent organizational skills, a strong understanding of manufacturing parts, and the ability to multitask effectively. Will manage and create quotes, proposals for customers, and manage all purchase orders as they relate to service parts, including order entry and project management.
Essential Functions:
- Place orders for new parts and equipment/parts kits
- Entering orders into our ERP system.
- Assist customers with locating and ordering parts.
- Respond to customer inquiries and provide knowledgeable service.
- Manage parts returns and warranties.
- Work closely with the service department to facilitate parts needs for customers.
- Keep the work environment clean and safe.
- Seek out new parts business through cold calling and following up with any answers to questions they may have.
- Assure that any parts returned as defective or under warranty are properly managed in the ERP system.
- Work with purchasing to ensure proper inventory is maintained and orders arrive on time.
- You will track, analyze, and report any trends that may be developing.
- Report monthly on your findings as well as analyze any trends that may be developing.
- Must be able to read blueprints on historical jobs to understand the equipment at the customer's site and provide the correct part needed or ensure proper upgrade information is obtained.
- Problem-Solving Skills: Demonstrates the ability to identify, analyze, and solve mechanical issues efficiently. This includes troubleshooting and diagnosing problems with machinery and equipment.
- Ability to interpret technical drawings and schematics to identify and order necessary parts.
- Will work with the Operations manager to schedule assembly of parts and components if needed.
- Distribute all project information to all participating individuals.
- Prepare, maintain, and control all customer information/contact/notes on file.
- Maintain all project records in a standardized system of files/software.
Job Requirements:
Education:
High school diploma or equivalent; additional technical or business training preferred.
Strongly Preferred: Experience in a manufacturing environment or wastewater treatment plant operations background.
Experience:
- Minimum of 2 years of experience in parts management or a related field.
Skills:
- Proficiency in inventory management software, strong organizational skills, excellent communication and interpersonal abilities, and attention to detail.
- Strongly Preferred: Experience in a manufacturing environment
- Knowledge: Familiarity with supply chain processes and ability to read and interpret technical manuals.
- It’s critical to hear the needs of our customers and translate them into the appropriate solution or give feedback to the service manager or product engineer.
- Must be self-initiating, independent, and have strong problem-solving skills; work well with a team; and demonstrate the ability to organize time and manage diverse responsibilities.
- Computer Proficiency: Microsoft Office, including Excel, Word, and PowerPoint
Working Conditions:
- The current manufacturing facility is in Saginaw, Michigan
- Drug-free, non-smoking environment. Pre-employment Physical and Drug screens are required.
- Using a computer for long periods may require sitting or standing at a station. Answering phones and talking with vendors and truck drivers is required.
- Lifting to 50 lbs., bending, stooping, and kneeling are required for packaging, cribbing machines, etc.
- Walking and standing on average for 90 % of the day is required
- This position will work indoors and outside as needed and must be able to work in all types of weather/temperature conditions. Able to work in all climates and conditions in varying manufacturing environments.
- Duperon Corporation provides an excellent business opportunity for an individual who is dedicated and looking to establish a career. There is potential for a person who wishes to grow with the business. These opportunities can be realized if the ability and desire to drive one’s personal development is present to meet the corporate strategic objectives.
- Duperon is a dynamically paced company with a fast-growth strategy, which means that often, protocols and processes that were appropriate a year ago are no longer valid. An individual should examine their style and preferences to determine if this would be a suitable environment.
Pays: $25-$28/hr.
