Job Details

Come Join Our Team!
At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan.  Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers.  By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals.

If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us.  Together, we can create pathways to success for both career seekers and employers.

Job Summary
The Business Services Representative (BSR) develops, establishes and maintains working relationships with businesses and partners in their local community.  The (BSR) assists businesses
to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment, workforce assessments new business support, staff training/development, retention, layoff aversion and other support services.  Works to understand the workforce development needs of business partners. Actively seeks out new business partnerships in their local community and expands the presence/availability of MWSE business services.  Supports the needs of existing industry collaboratives, as well as exploring the development of new collaboratives

• Proactively seeks out and builds new business partnerships
• Serves as primary county liaison for MWSE Business Services
• Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieves program goals and benchmarks including connecting job seekers with hiring businesses and coordinating grant services
• Promotes and administers all available workforce tools, such as On the Job Training (OJT), Incumbent Worker Training (IWT), Going Pro Training Fund (GPTF) and other related specialty grants.
• Assist in developing customized training and other applicable programs/contracts with businesses
• Supports the Business Services Team (BST) Program Administrator in the annual implementation the Going Pro Talent Fund (GPTF) and other related specialty grant programs
• Conducts regular “retention visits with existing business partners; meets with and follows up with businesses to discuss training progress, goals, organization challenges and identify solutions
• Analyzes business demands/needs, performs workforce assessments and develops an action plan to support and service partner business(s)
• Leverages partnerships and resources to maximize and meet business demand
• Coordinates with local and state partners to administer programs and services
• Assists the Business Services Specialist (BSS) in the facilitation and development of business apprenticeship programs
• Partners with BSS in the identification and development of long-term Talent Pipeline Management (TPM)/Workforce Development (WFD) sector collaborative projects
• Assists businesses with the attraction, vetting, hiring, retention of workforce talent, job descriptions, resume sorting and other HR/Employment services
• Monitors and evaluates available labor pool
• Records and maintains business information and service activity in a database system
• Plans, coordinates, hosts and supports job fair/hiring and Employer of the Day events
• Assists with Rapid Response to layoffs and closures
• Presents on business services and other workforce issues to business associations, community partners and other organizations, either by invitation or at community outreach/talent recruitment events
• Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
• Handles stress appropriately and interact well with others
• Other duties as assigned