Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Senior Manager
Job Description & Summary
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
Those in independence, ethics and business conduct at PwC facilitates adherence to ethical standards and promote a culture of integrity within the organisation. Working in this area, you will be responsible for developing and implementing policies and procedures to facilitate compliance with legal and regulatory requirements.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC (a wholly owned subsidiary of PwC IT Services Limited) provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.
Introduction
PwC IT Services Limited (ITSCo) was created to provide shared technology services to PwC firms in a secure, legally compliant, efficient, and transparent manner. ITSCo is a separate legal entity owned and sponsored by a number of Strategy Council firms on behalf of the network with a head office in the UK, and subsidiaries and legal branches in the countries where it has operations (US, Singapore, Canada, Germany, Czech Republic, and Romania). ITSCo:
Operates PwCs Global Hosting Service;
Manages and supports many of PwCs global applications; and
Manages and operates the PwC Network Information Security (NIS) Operations Centre.
ITSCo solutions are used by most PwC firms, whether they be infrastructure, back office, or front office solutions and hosted on premise or in the cloud.
ITSCo provides you with an opportunity to be at the centre of the network's leading-edge technology strategy. Being a key part of the compliance function is a key role supporting the strategy. Being part of a global team, you will get the opportunity to work at a global level with multi-functional, multi-disciplinary teams from around the PwC network.
The ITSCo Compliance & Independence Operations Senior Manager supports the Compliance Officer & CISO with compliance, risk management projects, and ITSCo processes. They work with stakeholders to ensure compliance, assist with documentation and regular reporting, and update leadership on status. The role requires flexibility due to evolving requirements.
Key responsibilities include overseeing compliance and independence operations, focusing on adherence to PwC Network Risk Management standards across the entity, but with a particular focus on US subsidiary compliance.
Key Responsibilities:
US Subsidiary Compliance (including Independence compliance)
Lead day-to-day management of core independence processes essential to operational activities.
Support onboarding for US-based employees, including compliance confirmations and training.
Manage assessments and consultations with key stakeholders, providing guidance on independence and compliance policy matters.
Offer expert advice by interpreting compliance and independence policies in the context of specific queries and jurisdictional considerations.
Maintain an accurate entity portfolio in Checkpoint for the US pension scheme and other financial interests
Oversee the annual compliance confirmation and training process, including resolution of disclosures.
Support the handling of ethics cases and contribute to ad-hoc independence-related projects.
Group Networks Standards & Entity Compliance
Support the Compliance Officer in ensuringITSCos adherence to all applicable network standards, including internal audit, sanctions, ethics and business conduct, independence, anti-bribery, and brand compliance.
Monitor and support key stakeholders in delivering against standard requirements.
Proactively manage obligations owned by the ITSCo compliance team, including policy development, risk assessments, training, communications, and audit activities.
Assist the Compliance Officer in fulfilling the responsibilities of broader compliance function within ITSCo.
Risk Governance & Oversight
Manage the ITSCo Risk Committee, ensuring effective governance and oversight.
Maintain annual action and audit plans aligned with PwC Network Risk Management standards.
Ensure policies and guidance materials are regularly reviewed and updated.
Track and assess key compliance metrics and contribute to risk assessment processes.
Support the delivery of training and awareness initiatives across the organisation.
Minimum Years of Experience
6 year(s) of progressive roles performing compliance, risk and/or information security roles.
Degree Preferred
Bachelor Degree
Preferred Fields of Study
Information Technology, Computer Systems Analysis, Management Information Systems, compliance, risk management.
Certification(s) Preferred
Compliance qualifications
Project Management Professional (PMP) or other relevant professional qualification.
Risk management qualifications
Preferred Skills
Demonstrates a high level of autonomy, taking initiative to drive work forward independently while adapting confidently to shifting priorities and evolving contexts.
Demonstrating knowledge of task-planning and resource allocation; time management, finance and quality management; teamwork dynamics and effectiveness; analytics and metrics monitoring and reporting; and documentation and recordkeeping;
Demonstrates prior success of navigating ambiguity and evolving requirements, especially as compliance standards continue to shift.
Intellectual capacity to make good judgments with strong analytical skills and attention to detail
Demonstrates strong abilities, and/or a proven record of success, preferably for a global network of professional services firms
Applying creative conflict resolution and negotiation skills within a context of political sensitivity and conflicting interests;
Advising and/or assisting teams in a fast-paced, high-pressure environment with the ability to prioritise and complete tasks according to project needs;
