Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Senior Platform Engineer provides virtual and physical infrastructure evaluation, design, implementation, and 3rd level technical support services to staff and customers on software systems by testing software and hardware products and maintaining associated documentation. The incumbent will provide application Life Cycle management including software packaging and deployment services to meet business needs. They will troubleshoot very difficult infrastructure problems which can involve other groups such as servers, network, and Information Security. As well as utilizing automation to remove wasted efforts and improve user experience.
The M365 Sr. Engineer is responsible for providing advanced technical support and expertise in the Microsoft 365 environment. This role involves the administration of M365 services primarily focusing on Exchange Online, SharePoint Online, Teams, and OneDrive. The ideal candidate will have a strong background in messaging, cloud technologies, security best practices, PowerShell, and end-user support.
Essential Duties and Responsibilities
Implement group policies to secure systems and improve desktop support
Evaluate, design, plan, and configure infrastructure, applications, monitor, and management tools to best meet the company needs, and information security guidelines
Monitor vulnerabilities, plan and implement all remediation steps to meet Information security requirements
Complete Life Cycle management for all desktop operating systems and core desktop applications
Provide software packaging and distribution for both desktops and servers; includes scripting to improve performance or reduce manual effort
Provide highly technical (3rd Level) hardware and software break-fix support to end users for tickets escalated from the Service Desk, desktop, Information Security, or other support groups
Provide timely response to client and management requests
Give status updates on such requests on a regular basis
Assist end-users and other IT groups by phone and email with third-level technical support
Contribute knowledge and updated information to maintain the Help Desk and desktop SOPs and Training manuals for Tier I/II support
Work with server, network and IS groups to resolve technical problems on the desktop or project based requests
Utilize scripting to automate and remove manual steps and improve user satisfaction
Other duties as assigned or may be necessary
Knowledge/Skills/Abilities
Excellent communication skills both written and verbal
Proficient in Microsoft Office applications to perform End Point management services
Technical skills to design, plan and implement highly Technical infrastructure and applications (virtual and physical) solutions
Ability to analyze, organize, and prioritize work while meeting multiple deadlines
Education/Experience
Bachelor's Degree in computer, science, or related field with four (4) or more years of experience in an advanced platform engineer role
[OR] Associate's Degree in computer, science, or related field with six (6) or more years of experience in an advanced platform engineer role
[OR] High School Diploma/GED with eight (8) or more years of experience in an advanced platform engineer role
Preferred Experience
Technical Expertise: Strong knowledge of Microsoft 365 services and related technologies, with focus on Microsoft Exchange, SharePoint, Teams, and OneDrive
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas.... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
