The Consumer Lending Sales Specialist (CLSS) is a performance based hands on role, focused on delivering exceptional customer service while achieving individual branch sales goals. This position requires attention to detail.Excellent customer service skills and a passion for sales and customer acquisition. The CLSS actively contributes to branch success by meeting performance metrics defind by management and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations, while adhering to established company policies, procedures, and practices.
Job Responsibilities:
- Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
- Deliver exceptional customer experience while managing growing consumer loan portfolio
- Present tailored financial solutions aligned with customer goals and needs
- Build and maintain strong customer relationships throughout the loan lifecycle
- Educate customers on loan terms, conditions, and product features
- Execute and track community marking initiatives to generate growth
- Demonstrate company core values and purpose, while building trust with customers and staff operations & compliance
- Support branch financial objectives and performance metrics
- Maintain strict adherence to company policies, state and federal regulations
- Ensure correct cash controls and security procedures
- Maintain precise customer documentation and transaction records
- Conduct and document collection activities
- Follow Loss Prevention Standards
- Foster a positive team environment while supporting colleagues to enhance customer experience
- Actively participate in branch initiatives and contribute to overall brain success through collaborative teamwork
