As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People * Customers * Trust
The Specialty Products Supervisor is responsible for coordinating sales, design, production and shipping efforts to ensure timely and accurate order completion. The Specialty Products Supervisor is required to understand the assigned customer base and business and participate in the sales and order fulfillment process including sales planning, order procurement, and order delivery.
PRINCIPLE ACCOUNTABILITIES:
Manage specialty product projects and serve as the main point of contact for wax-coated packaging and the agricultural sector.
Outline project deliverables, negotiate the production timeline internally and externally, communicate the status of projects, and follow up as needed to ensure that the project remains on track and the necessary deliverables are provided when promised.
Supervise production team of the specialty item(s) from inception to delivery which includes the inspection of materials, equipment and assembly to assure a high-quality product.
Develop and maintain project development tools and recommend cost saving alternatives that will improve productivity, organizational speed and maximize value to our customer.
Support onboarding efforts for new customers, ensuring a smooth and professional transition into our services.
Embody the PCA principle of "Easy to do business with" by providing out of the norm solutions to customer needs. Maintain a solid understanding of all of PCA resources and integrate non-PCA resources as needed.
Liaison between the sales, design, warehouse, production, fabricating and shipping teams to clearly articulate customer needs regarding specialty product design.
Ensure all order specifications are met including requirements associated with quality and design structure.
Investigate and address escalated customer issues regarding product quality.
Participate in production meeting and provide updates as needed.
BASIC QUALIFICATIONS:
High school diploma or GED.
Seven (7) years' of previous experience in corrugated manufacturing industry.
Three (3) years' previous experience as a production or fabricating supervisor.
Must be authorized to work in the U.S.
Familiarity with wax-coated packaging, the agricultural sector, paper products, or specialty packaging.
PREFERRED QUALIFICATIONS:
Some college or manufacturing training.
Previous experience in training, teambuilding, performance development and conflict resolution.
10+ years of experience in corrugated or specialty product coordination.
Experience in the agricultural sector, particularly with wax boxes or similar specialty packaging solutions.
Background in account management and customer lifecycle support
KNOWLEDGE, SKILLS & ABILITIES:
Strong working knowledge of standard corrugated and packaging manufacturing concepts, practices, and procedures including continual improvement processes and safety practices.
Knowledge of the machinery, methods and procedures in the corrugated fabricating or production.
Working knowledge of manufacturing systems including shop floor software.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Strong interpersonal skills to effectively lead and communicate with production team and management.
Solid analytical and mechanical ability.
Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.
Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.
All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
