Are you detail-oriented and focused on results? Do you have previous experience in Housekeeping or Janitorial services? Hampton Inn & Suites Alpena is hiring Room Attendants to join our team! If you are interested in learning more about this position, please submit your resume today. We hope to hear from you soon!
Hampton Inns & Suties Alpena is operated by Amerilodge Group, a rapidly growing hospitality company with hotels throughout Michigan, Indiana, and Ohio. We provide a solid Corporate Support Structure to our Hotel Management so that they can focus on guests and staff on a daily basis. We work hard, and play hard too, and provide frequent opportunities for training and group outings to network with staff throughout the portfolio. Our CEO has created an "extended family" culture throughout the company that supports this. The ideal candidate will embrace this culture.
General Summary
Providing a lasting first impression filled with the highest quality of hospitality service by ensuring guestrooms and public areas are cleaned to standard, anticipating guest(s) needs, and exceeding expectations.
Education/Experience
High School Education or GED Preferred, along with previous housekeeping experience.
Knowledge, Skills and Ability
- Must be able to multi-task effectively in a busy public atmosphere.
- Must read and understand the Employee Handbook.
- Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
Duties and Responsibilities
- Know and live the mission and values of the hotel brand and company.
- Maintain a friendly and helpful demeanor at all times.
- Clean guestrooms to standards in allocated time frame (meeting required MPOR)
- Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
- Effectively operate and maintain (ex: clean and preventative maintenance) the hotel equipment related to daily tasks, examples of, but not limited to vacuums, carpet cleaners, telephones and televisions. Do not use unsafe defective equipment and report it to management immediately.
- Develop a thorough knowledge of hotel staff, services, room locations, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
- Provide the highest quality of customer service to the guest at all times.
- Represent efficiency and friendliness in a manner that leaves a lasting impression.
- Handle guest lost and found with fast response, notifying the front desk immediately to assure fast communication to the guest when possible.
- Complete the shift work Checklist, as assigned.
- Be aware of cleaning chemicals and how to respond to unexpected exposure of the product to eyes or open body services.
- Practice safety standards at all times and keep the property safe for guests and fellow employees. Report any injuries or unsafe conditions to the person-in-charge immediately.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
