We are looking for talented people who are passionate about transforming Detroit Public Schools Community District (DPSCD) and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees. Expertise and experience working in an urban public school district is a plus.
Essential Functions
- Provide comprehensive wraparound technical services for hardware and software supported by the District’s technology.
- Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.
- Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.
- Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
- Assist with new technology deployment and the asset inventory, recovery and recycling process.
- Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
- Provide hands-on demonstrations of District hardware and software solutions to support end-users.
- Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
- Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
- Leverage the District’s IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication
Duration: 10/30/25 with possible extension
Position location: Detroit, MI (This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option)
*Candidates must be currently local to the Detroit area in order to be considered
Interviews: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate
