Description
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DMC University Laboratories (DMCUL) is a regional, integrated laboratory system providing services to the eight hospitals of Detroit Medical Center. DMC University Laboratories evolved in 1993 and is comprised of Core Laboratories, Specialty Laboratories, two rapid response hospital laboratories, Centralized Stat Lab, Centralized Blood Bank Lab, and full service outreach infrastructure which includes patient service centers, remote ambulatory laboratories, marketing staff, courier system and billing department. The DMC University Laboratories service area covers the entire Southeast Michigan market, and is growing at a rapid pace with the following outstanding features: Test menu of over 1,000 tests, which includes high end specialty tests. Less than 1% of our tests are sent to outside reference laboratories. Provide reference laboratory services to many of the other healthcare systems in Southeastern Michigan and several out of state facilities.
Job Summary Under general supervision and according to specific and detailed procedures, accurately performs specific pre-analytical and post-analytical tasks. Processes information by compiling, categorizing, calculating, tabulating, auditing, or verifying information or data with attention to detail. Interacts with patient and other health care professionals, and responds to routine inquiries. Inspects and maintains work area, instruments, and supplies. Promotes DMC values by demonstrating behaviors supportive of building a High Reliability Culture committed to Safety for Life, Health for Life, Customer Service, Community Welfare, Excellence, Respect, Integrity, Accountability, Innovation, Teamwork and Effective Resource Use.
1. Prioritizes incoming specimens; processes patient specimens in accordance with department safety and OSHA guidelines. Ensures stats and other critical tests are accurately and immediately processed. Documents specimen problems and refers to supervisor or other lead designee.
2. May draw blood samples from patients based on physicians order and in accordance with departmental safety and OSHA guidelines (e.g. utilizes protective equipment such as gloves, coats, and shields); verifies patients identification and collects insurance information.
3. Generates and attaches labels to specimen/blood samples; may perform specimen processing and aliquoting according to pre-established test requirements.
4. Ensures specimen integrity by verifying patient identification and ensures the sample submitted is appropriate given the requested test. Sorts, racks, and delivers specimens to appropriate testing laboratory.
5. Accurately enters and reviews laboratory test data in the laboratory computer system; detects and corrects errors according to laboratory policies and quality standards.
6. Communicates with patients to explain procedures and/or answers routine questions from physicians, nurses, or other appropriate healthcare professionals (e.g. date or time of drawing patients blood or gathering specimens, verifying a request, etc.)
7. Maintains a neat and clean work area; stocks storage area with supplies and inventories as necessary. Cleans glassware, equipment, and small instruments.
8. May perform transportation duties (e.g. delivers specimens and reports); time stamps or computer verifies all laboratory requests; may order tests in the system.
9. May conduct routine inspection, maintenance and quality control checks on equipment (e.g. records temperatures). Reports unusual findings timely to supervisor or lead designee. 10. May prepare the patient for and/or administer tolerance tests or other tests specific to assigned area. 11. Performs a variety of clerical duties such as answering the telephone, scheduling appointments, maintaining records, or relaying a message to the appropriate personnel.
12. Self-monitors their individual work behavior and performance to make improvements. Communicates training and development needs to management.
13. Complies with departmental safety polices and procedures and OSHA guidelines, including the use of applicable personal protective equipment.
14. Responsible to check organizational communication daily (i.e. Outlook, laboratory software, posted notices, etc.)
15. Performs other related duties as assigned.
Qualifications
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1. High school diploma or equivalent education required.
2. Candidate must have six (6) months experience in medical training ,and/ or certification in a health care environment or related science field. (i.e. Lab Assistant, Medical Assistant, Nursing Assistant, Phlebotomist or Health Science studies.)
3. Basic studies in medical terminology or a related health science field preferred.
4. Customer service experience in a service environment preferred.
5. For Phlebotomists - Phlebotomy Certification is preferred.
