Description We are looking for a dedicated Customer Service Representative to join our team in Grand Rapids, Michigan. In this role, you will collaborate closely with a dynamic sales team to ensure customer satisfaction and provide outstanding support. This is an excellent opportunity for someone eager to grow in a fast-paced and customer-focused environment.
Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
Assist the sales team by providing support with administrative tasks, including preparing quotations and processing orders.
Manage billing and payment-related activities to ensure accuracy and timeliness.
Utilize CRM tools to track customer interactions and maintain organized records.
Provide post-sales support, including handling complaints and ensuring customer satisfaction.
Coordinate with internal teams to streamline processes and improve overall service delivery.
Actively contribute to improving customer service practices and developing solutions to enhance customer experiences.
Monitor incoming payments and follow up on outstanding accounts as needed.
Maintain a friendly and detail-oriented demeanor in all communications with clients and colleagues. Requirements - Minimum of 1 year of experience in a customer service role.
Strong communication skills with the ability to build rapport easily.
Self-motivated and eager to take initiative in a fast-paced environment.
Willingness to learn and grow professionally within the organization.
Proficiency in using CRM systems and familiarity with billing processes.
Detail-oriented with excellent organizational skills.
Ability to handle multiple tasks while ensuring high-quality customer service.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
