Position Title: Sr. Event Security Supervisor
Circle: Facilities Management
Status (E/NE; FT/PT): Non-Exempt, Full Time
Reports to: Security Manager
Hours: 40 hours/week
Job Summary:
Are you looking to join a team of go-getters dedicated to serving and uplifting the community? Join the Detroit Pistons team and our mission!
Here at the Detroit Pistons, we are focused on equality for all. We work collaboratively to foster a diverse and inclusive work environment that celebrates our differences while driving innovation and equity. Creating impactful experiences on and off the court is what we do - and ensuring that everyone has a voice is how we do it.
The Sr. Event Security Supervisor is responsible for the leadership and management of a specific security team within the Detroit Pistons organization. Delivering quality service with internal and external guests through excellence in standards, presentation, and integrity. This position will serve a pivotal role in keeping our guests safe, and cultivating a fun and secure atmosphere at our venues.
We are looking for a team member with a positive, upbeat attitude that can lead and connect with a diverse population!
Key Responsibilities:
Include the following as well as other duties that may be assigned.
- Advise and supervise Event Security Officers and event operations including the review of Event Security Officer reports.
- Maintains compliance for Detroit Pistons policies and procedures through regular on-site evaluations.
- Responds to incident of crime that occur in the area and participates with local law enforcement agencies in the investigation of such incidents.
- Direct lead for all Motor City Cruise gameday security operations including full adherence to NBA G-League Security Standards, credentialing, emergency management and gameday medical staffing requirements.
- Responding to critical incidents, notifying appropriate Detroit Pistons leadership, developing, and implementing post orders for Event Security Officers and approving event timekeeping functions for same.
- Provide regular updates to the Security Management team on performance, coaching, recognition, and event security operating information.
- Respond to Pistons Performance Center alarm/intrusion systems including notification to appropriate public safety-first responders.
- Disseminate information to the Event Security Team with regards to Post Orders, revisions, and event related operations.
- Conducts executive services details as directed by the Director of Security or the Manager of Security.
- Assist the 24/7 Command Center Staff responsible for proprietary intrusion alarms, life-safety alarms, and surveillance equipment at the Pistons Performance Center.
- Attend staff meetings and coordinate classroom instruction sessions including First Aid/AED/CPR, Fire/Life Safety, Event Security Officer orientation as well as emergency management programs.
- Leads Event Security Officer performance, coaches employees and creates development plans.
- Plan, coordinate, and oversee the event security team across multiple venue locations directing activities such as patrols, monitoring system responses, event report writing and personnel management.
- Available to work a flexible schedule that includes evenings, weekends and holidays as required.
- Other duties and projects assigned.
Qualifications:
- High School Diploma or equivalent required, associate’s degree or equivalent work experience preferred
- Security, law enforcement, fire/medical service, military experience or equivalent required, CPR/First Aid and AED training preferred
- Valid Driver’s license is required
- Ability to excel and exercise integrity in all situations
- Display exceptional customer service and communication skills
- Interpersonal and leadership skills with the ability to deal with fellow Security Team members and the public in a professional manner
- Ability to navigate windows-based security software such as CCTV, access control, visitor management login/logout and fire/life safety systems
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of employees and guests
- Working knowledge of Microsoft Word, Outlook, and Excel programs
- Must be able to bend and lift objects necessary to perform primary duties
- Must be able to climb stairs, ramps, or ladders occasionally
- Must be able to work in a variety of climates including extreme heat/cold, humidity, rain, and darkness
- Must be able to defend self or others, using minimal force if vital and only in accordance with corporate use of force policies
- Scheduling flexibility and ability to work event days as well as non-event days
- Must pass a criminal background check and motor vehicle history check in accordance with company policy and periodically checked thereafter
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
