Job Title: Regional Warranty Manager - Clean Air
Reports to: Executive Director Quality - Clean Air
Job Summary:
The manager for warranty and data analytics is responsible for developing, communicating, implementing, and maintaining global warranty management systems eTools framework.
Job Responsibilities:
Standardized Global Warranty Management System - Development & Implementation
Develop and implement a structurally sound and process based, global warranty management system that supports Clean Air.
The system must define and interconnect standard warranty processes such as contract and technical review, part, data, and debit analysis, etc.
The system must also support and comply with all Clean Air internal and external customer requirements, e.g., TBS, ISO 90001, CQI-14, VDA, etc...
The system must be continually improved to enhance the division's warranty management efforts.
Regional Warranty and Customer Business Unit Support - Active & Expedient Engagement
Support regional warranty and customer business unit teams to address complex and/or complicated corrective actions, cost avoidance and recovery efforts.
Establish processes that connect regional warranty teams for enhanced groupthink and knowledge sharing.
Travel as needed to provide leadership, support, and assurance that systems are operating effectively.
Standardized Warranty and Data Analytics Tools and Technology - Development / Identification / Vetting & Implementation
Identify and/or develop and implement warranty tools and technology to support, improve and operationalize global warranty processes, e.g., data analytics software, part analysis testing, read across tools, forecasting and predictive modeling methods.
Stay connected and informed on the latest trends within the warranty and data analytics fields and thoroughly vet tools, technology and approaches that would continually improve Tenneco's warranty management efforts.
Conduct relevant research and contribute to the body of knowledge within the warranty management and data analytics fields.
Demonstrated capability to manage large complex customer Data Modeling / Analytics to draw actionable insights and conclusions.
Standardized Warranty Training, Roll Out and Assimilation - Initial and Ongoing
Develop training material, rollout and assimilation plans for global warranty management efforts.
Continue to refine and improve training material for future training and scalability (regional, and across divisions) efforts.
Customer Warranty Requirements (Top 10) - Awareness & Education
Develop and maintain a warranty body of knowledge for all major Clean Air customers.
Develop and execute a corresponding training plan for initial education and notification when customer specifics change.
Standardized Warranty Report Formats - Develop & Implement
Develop standard reporting formats including but not limited to, part analysis, customer performance metrics, BU council meetings, etc.
Establish warranty management reporting decks for regularly occurring performance communication.
Interface with the Warranty Center / Data Analytics team that manages and publishes Customer Warranty Data Analytics and Insights.
Interface with the centralized warranty data analytics team to ensure actionable, proactive insights are provided to the regional warranty teams for immediate warranty mitigation activity.
Continue to enhance the team's skill set by introducing and integrating advanced analytical techniques (multivariate statistics, predictive analytics, machine learning, simulation, etc.)
Develop processes that align and integrate the regional warranty teams with the data analytics team to ensure seamless and regularly occurring two-way communication.
Develop and implement Warranty Lessons Learned/Read Across process
Develop and implement processes and corresponding tools for effective, efficient, and read across of warranty efforts locally (within plant), and across the region.
Education/Work Experience/Professional Certification/Functional Competencies:
Education: Bachelor is in engineering disciplines.
Experience: Minimum of 5 - 10 years of work experience preferably in automotive manufacturing environment.
Professional
Certifications: Prefer candidates with ASQ Certification in any of the following: Certified Manager of Quality/Organization Excellence (CQM/OE), Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE) and Six Sigma (SSGB/SSBB).
Functional Competencies:
Warranty Leadership: Warranty Leadership is the knowledge of customer warranty management systems and support practices. This competency includes the ability to assess warranty performance, l set execution strategy aligned with the business and use metrics to drive continual improvements effectively and efficiently.
Advance Quality Tools & Techniques: The knowledge of a wide range of problem-solving tools and methods, including statistics, combined with the ability to select and apply them to make data-based decisions to sustain higher levels of process or product quality.
Data Science and Business Analytics: Knowledge and understanding of the quantitative methodology of descriptive, predictive, and prescriptive analytics: how to select, build, solve, and analyze models using methodology such as parametric and non-parametric statistics, regression, forecasting, data mining, machine learning, optimization, stochastics, and simulation.
External / Customer Requirements: The competency of knowledge, practice and application of International Certification Bodies, Industry specific Regulatory Authorities and Customers contractually specified Warranty Requirements.
Project Management: The discipline of initiating, planning, executing, controlling, and closing theworkof ateamto achieve specific goals and meet specific success criteria at the specified time.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
