The Higgins Lake Campground – Guest Services – Front Desk
About Us
The Higgins Lake Campground & its sister locations are more than just a place to stay—they are a destination for relaxation, adventure, and connection with nature. We take pride in delivering exceptional guest experiences, and we are looking for passionate Guest Services Specialists that strive on building lasting guest relationships.
Position Summary
The Higgins Lake Campground is seeking a Guest Services Specialist who strives to create a memorable welcome, a smooth stay, and a warm farewell for every guest. You will assist with check-in and check-out, respond to inquiries, support on-site events, and curate meaningful interactions to ensure guests’ satisfaction and delight. If you have a passion for hospitality and enjoy fostering unforgettable experience, we’d love to meet you.
Key Responsibilities
- Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy.
- Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat.
- Warmly Greet and Welcome Guests: Supporting check-in, check out, and accommodation assignments.
- Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate.
- Assist With Guest Requests: Including on-site needs and local recommendations.
- Proactively Resolutions: Including guest complaints and facilitate re-bookings.
- Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.
- Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets.
- Organization Management: Maintain a clean and organized workspace and guest-facing areas.
- Inventory Management: Oversee store and sales inventory.
- Food Service: Scoop ice cream and prepare food (pizza, lemonade, and wings.)
Benefits
- Competitive pay and potential for growth.
- Paid Time-Off (accrued).
- The change to work in a beautiful, nature-filled setting.
- Be a part of a passionate team that values creativity and innovation.
- Personal and professional growth in a growing company.
- Discounts and free stays at our locations.
Requirements
- At least 1 year of experience in a similar hospitality role.
- Tech-savvy and comfortable with cloud-based applications.
- Proficient in Google Suite and computer skills.
- Strong verbal and written communication skills.
- Self-motivated, organized and goal oriented with a track record of success.
- Resides within driving distance of The Higgins Lake Campground in Roscommon, MI.
Preferences
- A passion for hospitality and delighting guests.
- Strong relational skills with a magnetic, charming demeanor.
- Comfort with sales and a proactive attitude.
- Attention to detail and thoroughness.
- Excellent customer service skills.
- Previous food and beverage experience.
Position Type:
Full-Time/Part-Time Seasonal
Wage:
$13.00-$14.00
Location: 3800 West Federal Highway, Roscommon, MI 48653
