Employee Engagement Manager (Employment Services Manager I)
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Employee Engagement Manager (Employment Services Manager I)
Salary
$93,719.00 - $122,906.00 Annually
Location
Michigan, MI
Job Type
Certified-Regular Civil Service
Job Number
202403131199042HRJS
Department
Human Resources Dept
Opening Date
05/30/2025
Bargaining Unit
9000-Non Union Salary Regular Service General
Description
Benefits
Questions
Description
HUMAN RESOURCES DEPARTMENT
EMPLOYEE ENGAGEMENT MANAGER (EMPLOYMENT SERVICES MANAGER I)
We are looking for a highly motivated individual to drive employee engagement strategies across the City of Detroit. This person will engage, influence and collaborate with stakeholders to share insights and best practices to foster a culture of engagement and innovation. This includes operationalizing engagement measurement, programs and strategies.
Examples of Duties
Oversee the city of Detroit's employee engagement measurement tools and programs - partnering closely with the HR Leadership, Employee Services consultants and business leaders to deliver data driven insights and approaches to align employee engagement with business objectives and employees' greatest areas of interest
Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives
Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies
Consult on other measurement initiatives, such as survey design, program evaluation or focus groups
Cultivate an inclusive, motivational, empowering and performance-oriented work environment, consistent with our values
Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City
Experience with EEO reporting, compliance, and analysis to ensure adherence to federal, state, and local regulations
Integrate employee engagement data with other initiatives (both within HR and the city of Detroit overall) provide analytics and insights
Maintain up-to-date knowledge and an on-going understanding of engagement trends and best practices
Manage internal stakeholders and external vendors
Manage, monitor and ensure performance to budget
Manages assigned special projects and programs
Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes
Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development
Pursue technology enhancements to improve manager action planning and comments analysis
Supervises the Engagement Team, providing leadership, guidance, and support to drive employee engagement initiatives
Support the employee engagement survey process, including survey item design, survey administration, report and/or dashboard design and data analytics
Track and measure progress against employee engagement initiatives and collaborate with ESC"s to make recommendations and ensure sustainability
Oversee and enhance the employee recognition program to celebrate contributions and achievements across the organization
Lead volunteer engagement efforts, partnering with internal and external stakeholders to create meaningful opportunities for employees to give back
Provide guidance and support to ERG leaders, ensuring alignment with company goals and fostering an inclusive workplace culture
Minimum Qualifications
Education
Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.
Experience
Employment Services Manager I - Significantly advanced levels of responsibility and four plus (4+) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, HRIS experience, employee Resource, training and development, and organizational development.
Preferred Qualifications
Extensive experience in HR, specifically talent management and employee engagement
Strong data and talent analytic skills/ mindset with a deep understanding of HR data
Excellent People Manager Skills - ability to direct, empower, lead, and hold employees accountable
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Office 365, Smartsheet, Canva, and Adobe Pro.
Excellent verbal and written communication skills
People Analytics Experience - knowledge and understanding of human resources analytics and reporting with the ability to drive business value from quantitative insights; experience in researching complex problems with large data sets; simplifying quantitative data to tell a story to stakeholders
Project Management - proven project management skills, with ability to manage multiple deliverables and develop tactical delivery plans
Promotes Customer Focus - is aligned to what our customers need as well as what the business needs
Fosters Innovation and Change - fosters innovation and encourages intelligent risk taking to ensure industry leadership and competitive advantage; provides change leadership expertise; proven expertise in business transformation and managing through change
Promotes Collaboration - fosters an environment that encourages and reinforces collaboration, working across organization boundaries and sharing information and resources to achieve common goals
Demonstrates Learning Agility - learns from experience/agile in adapting to new and different situations
Demonstrates Ability to Consult and Influence - able to influence and bring the right people together for decision making; considers the upstream and downstream impacts
Supplemental Information
Evaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
LRD: 03/19/2025
License / Certificates
May be required to periodically participate in continuing education opportunities in related professional development categories
Designations from the Society of Human Resources Management, Public Sector Human Resource Association (PSHRA)
SHRM-CP/SCP Certification preferred
PHR/SPHR Designation preferred
People Analytics Experience - knowledge and understanding of human resources analytics and reporting with the ability to drive business value from quantitative insights; experience in researching complex problems with large data sets; simplifying quantitative data to tell a story to stakeholders
Local Travel requirements: 15-20%
Evenings and weekends as needed
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
INSURANCE
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
Sick Leave
Vacation
Holidays
OTHER LEAVE BENEF
