Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: We are seeking a dynamic and experienced HR Consulting Account Manager to lead a remote team of HR Generalist Consultants. The HR Account Manager will be responsible for managing client relationships, overseeing daily HR support, and ensuring the delivery of high-quality services to our diverse clientele. Key Responsibilities: * Service Delivery: * Oversee the daily HR support provided to clients, ensuring timely and accurate resolution of HR issues. * Assign additional resources as necessary to ensure clients receive the level of service they signed up for. * Remain close enough to current and historic client deliverables to ensure accurate service renewals. * Client Relationship Management: * Build and maintain strong relationships with clients, understanding their HR needs and providing tailored solutions. * Oversee the client onboarding process to include scheduling and running a new client kick off meeting. * Team Leadership: * Lead, mentor, and manage a remote team of HR Generalist Consultants, ensuring they deliver consistent and effective HR support. * Act as the first level of escalation regarding client HR and personnel issues. * Strategic Planning: * Develop and implement HR strategies that align with clients' business goals and objectives. * Works closely with HR Generalist Consultants to identify additional services that could be provided to clients. * Performance Management: * Monitor and evaluate the performance of the HR Generalist Consultants, providing feedback and coaching as needed. * Reporting: * Prepare and present regular reports on HR activities, client satisfaction, and team performance. * Compliance: * Ensure all HR practices comply with relevant laws and regulations. * Software Utilization: * Utilize ADP software for payroll, benefits administration, and HR management tasks. Qualifications: * Bachelor's degree in Human Resources, Business Administration, or related field. * Minimum of 5 years of experience in HR consulting or HR management. * Proven experience in managing a team and client relationships. * Strong knowledge of HR practices, policies, and regulations. * Excellent communication, interpersonal, and leadership skills. * Ability to work in a fast-paced environment and handle multiple clients simultaneously. * Proficiency in ADP software and other HR tools.
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