Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We DoThe Cloud Administrator role ensures the stability, integrity and efficient operations of on-premise and off-premise Cloud infrastructure that support core organizational functions. This is achieved by providing on-premise and off-premise computing delivery services through workflow automation, installing and maintaining Cloud infrastructure for on-premise computing, as well as performance monitoring and capacity planning for all Cloud infrastructure. The Cloud Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve technical problems and issues in order to maximize the benefit of IT systems investments.
What You'll Do
Receives work assignments through the "ticketing system" or from Lead Administrators and management
Performs server hardware/software installation and maintenance tasks for on-premise Cloud infrastructure. These tasks range from standard in nature to moderately complex
May perform complex technical tasks with minimal guidance from senior technical personnel
Installs and maintains Cloud management tools
Provides problem diagnostic and resolution support
Uses Cloud management tools to perform performance monitoring and capacity planning functions for all Cloud infrastructure
Contributes to the design, development and implementation of Cloud workflow processes and procedures
Provides guidance and support to internal and external customers on Cloud services and workflow processes
Required to provide on-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis
Required to perform duties outside of normal work hours based on business needs.
Works autonomously on assigned installation, maintenance, support and problem identification/resolution tasks of a standard to moderately complex nature
Under guidance and direction from senior-level technical personnel, work on complex technical tasks
Contributes to the design, development and implementation of automated Cloud workflow processes
No formal management responsibilities
Works autonomously on standard to moderately complex installation, maintenance and support tasks within the general guidelines of the department
Works under guidance of more experienced team members on complex installation, maintenance and support tasks
Actively contributes to the results of a team and works towards achieving team goals and objectives
What you'll Bring
Generally requires BS Degree or equivalent work experience
Desired Certifications:
Microsoft Windows operating systems, storage area networking or tool automation
VMware or Hyper-V virtualization technologies
Employees entering this job typically have 3-5 years of hands-on technical experience supporting some combination of X86 server, storage and networking infrastructure
3-5 years working with virtualization technologies such as VMware or Hyper-V
Knowledge of Microsoft Windows 2008/2012 Server OS and/or Storage Area Networks
Knowledge of VMware and Hyper-V virtualization technologies
Capable of developing basic workflow automation processes through the use of scripting languages and workflow automation tools
Good organization skills to balance and prioritize work
Analytical and problem solving skills to troubleshoot infrastructure problems
Good verbal and written communication skills
Ability to work as part of a team
Salary Range: $75,375 - $100,475 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
