Position Details
Do you have at least 3-5 years' experience in IT Support ?
Welcome to Samaritas Nation!
Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.
APPLY TODAY! #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve!
This position has a pay rate of $60,000 to $80,000
What's In It For You
Some of the benefits you may receive are:
Full Time/Part Time
Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee)
Company paid Short Term Disability accrual (Full time employees)
Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133%
Great Personal Time Off (PTO) accruals
Earned Sick Time
Awesome Employee Discounts
UKG Wallet - Pre-Pay Options
Plus, many more benefits
Provides supervision and support in the design, maintenance, and support of Service Desk and End-User-Computing platforms.
Duties and Responsibilities
Delivering high quality end user support for Samaritas
Serving as a talent manager to recruit, retain, and develop a team of IT professionals
Supporting and constantly evolving the Samaritas Microsoft 365 platform strategy and deliver the enterprise collaboration solutions
Managing the day-to-day activities of the service management function, including budgets, staffing, administration, planning, and project status
By leading technology evaluations for end-user and collaboration solutions
Implementing and supporting information security processes and solutions in consultation with our policies and infosec team
Developing and promoting common standards and methodologies in service management and end-user support
Understanding, recognizing, and supporting Samaritas commitment to diversity, equity, and inclusion in managing your global workforce
Execute a Modern Desktop Management strategy that meets the business needs of a modern and rapidly growing organization to deliver consistent, secure, and scalable end-user services
Develop and maintain End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
Develop positive relationships with the business and other functions involved in downstream technical processes
Collaborate with members of the information security, network, and systems teams to ensure images and support model meet user requirements and align with the overall IT technology portfolio, processes, and procedure
Job Qualifications
Education, Training, and Licensure/Certification
Associates degree or additional equivalent work experience
Prefer ITIL Fundamentals
Experience
At least 3-5 years (or relative) in IT support
Experience with Microsoft technologies including InTune, Azure AD, and Microsoft 365 and Microsoft Defender preferred
ITjobs #informationtechnology #michiganjobs #computers #desktop
Apply for this position online (https://careers-samaritas.icims.com/jobs/11592/it-supervisor-service-delivery/job?mode=apply&apply=yes&in_iframe=1&hashed=-336059921)
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Samaritas is an Equal Opportunity Employer: M/F/Vets/Disabled. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We can recommend jobs specifically for you!Samaritas is an Equal Opportunity Employer: M/F/Vets/Disabled (https://careers-samaritas.icims.com/connect?back=intro&findajob=1&in_iframe=1&hashed=-435624383)
Requisition Number2025-11592
Employee TypeFull-Time
Hours Per Pay Period80
ShiftDay
Work Hours8:00 a.m. - 5:00 p.m.
Position LocationUS-MI-Detroit
Work Environment:Hybrid
Benefits Available:Dental, Earned Sick Time, Employee Discounts, Holiday Pay, Life Insurance, Medical Insurance, Paid Time Off, Retirement, UKG Wallet - Pre-Pay Options, Vision Insurance
Exact WageUSD $60,000.00
Minimum Wage:USD $60,000.00
Maximum Wage:USD $80,000.00
