Description
This role reports to the Manager and provides support to customers. This team is the escalated exam read workflow team and is clerical using the work list software, taking calls from end users, providing updates and looking up results / work flow. Primarily this person takes 75 - 100 calls per day from customers looking for updates on their image progress, results timeline, etc.
Skills
Help desk support, EPIC, Windows, ServiceNow, Customer Service, Phone Support, Ticketing System
Top Skills Details
Help desk support, EPIC, Windows, ServiceNow
Additional Skills & Qualifications
This position needs to have prior phone / customer service support and comfortable with working from home taking high call volume. This person will be working with internal management software and multiple EMR programs so someone who is familiar with how EMR's work and able to learn new system quickly is crucial.
Pay and Benefits
The pay range for this position is $17.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
