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Licensed Auto Insurance Agent -Inbound Customer Service- Schedule: Monday - Friday 9-5:30 Pacific Time Zone
Schedule: Monday - Friday 9-5:30 PACIFIC
PRIMARY PURPOSE :
Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will apply your auto insurance knowledge to handle a high volume of incoming calls from existing and prospective customers. Your role is to deliver exceptional service by helping customers understand and manage their insurance policies while navigating multiple systems and adhering to compliance standards.
This phone-based role requires you to be on calls for most of your shift. You'll receive structured training, mentorship, and real-time feedback to help you reach full potential.
Schedule & Work Expectations
Monday - Friday 9-5:30 PACIFIC
Key Responsibilities
Answer approximately 40 inbound calls per day in a professional and timely manner
Support a wide range of customer needs, including:
General policy support
Billing inquiries
New business quoting and onboarding
Underwriting clarification
Vehicle and garaging updates
Provide empathetic, knowledgeable service that builds trust and reinforces our client's brand values.
Respond to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures
Collaborate with peers and supervisors in a high-volume, team-oriented environment
Navigate between multiple systems and tools (internal platforms, CRM, quoting systems, underwriting databases) to assist callers
Adhere to strict compliance standards including privacy, disclosures, and state-level insurance regulations
Participate in coaching, quality reviews, and process improvement initiatives
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
QUALIFICATIONS
Active Property & Casualty or Personal Lines License (required) with auto insurance experience
At least 1 year of customer service experience; call center experience strongly preferred
Strong verbal communication and active listening skills
Proficiency in navigating multiple systems and typing while talking
High attention to detail, especially in compliance-driven conversations
Ability to problem-solve and prioritize tasks in a dynamic environment
Comfortable receiving real-time feedback and adapting quickly to change
Education & Licensing
HS diploma or GED required. Associate degree from an accredited college or university preferred.
Active property & casualty insurance agent/producer license.
Experience
High School Diploma or GED required
Active Property & Casualty or Personal Lines License (required) with auto insurance experience
At least 1 year of customer service experience; call center experience strongly preferred
Skills & Knowledge
Strong customer service skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($24.00 USD hourly).
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
