Director of Professional Services
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As the Director of Professional Services, you will play a critical leadership role in ensuring our Enforcement Mobile customers not only adopt but truly thrive with our solutions. This is a high-visibility, high-impact position at the center of the public sector software industry. Your leadership will directly influence customer satisfaction, team performance, revenue growth, and long-term retention. Working closely with the General Manager and key leaders, you'll be responsible for the success of our delivery service, customer onboarding, and ongoing client experience.
Responsibilities:
What success looks like in this role
Strategic Leadership
Develop and execute a strategy for professional services, onboarding, and support transition.
Drive innovation in service delivery models to boost customer satisfaction and retention.
Establish and track KPIs to measure service/support success.
Team Leadership & Development
Lead and mentor high-performing teams serving Enforcement Mobile clients.
Foster a culture of customer-centricity, collaboration, and continuous improvement.
Recruit, develop, and retain top talent for scalable operations.
Promote accountability, client focus, discovery, and growth.
Customer Experience
Ensure a seamless journey from kickoff to support.
Serve as a customer advocate to resolve issues and improve experience.
Collect and act on customer feedback regularly.
Operational Excellence
Optimize workflows, tools, and processes to improve efficiency and service quality.
Manage budgets and resources to meet goals.
Leverage automation and tooling to scale service delivery.
Collaboration & Alignment
Partner with Sales, Development, Support, and other teams to align and optimize the customer journey.
Maintain awareness of client/partner needs through regular engagement.
Participate in product release planning to ensure successful rollouts.
Financial Responsibilities
Manage the P&L to meet revenue, expense, and margin goals.
Ensure accurate budgeting, forecasting, and strategic planning.
Drive efficiency across delivery, contracting, planning, and implementation.
Support key contract negotiations as needed.
Administrative Responsibilities
Deliver feedback, reviews, and growth plans for team members.
Develop training and assessment plans for services staff.
Evaluate, update, and enforce policies to address inefficiencies and risks.
Perform additional job-related duties as needed.
Qualifications:
What we're looking for in a candidate
Bachelor's degree in business, technology, or related field (MBA or advanced degree preferred).
10+ years of experience in professional services or related fields.
4+ years of experience in leadership roles.
Proven track record of scaling service/support operations in software or tech environments.
Strong strategic thinking, problem-solving, and analytical skills.
Excellent leadership, communication, and interpersonal abilities.
Familiarity with SaaS models and customer lifecycle management.
Strong presentation skills.
Proactive, action-oriented, and comfortable in a transforming environment.
Creative problem-solving and ability to simplify complex topics.
Willingness to travel 25-50%
Location
College Station, Texas | Troy, Michigan
State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $117,345 - $154,401 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
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Requisition Number:2025-6878
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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email protected] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
