Job Details

Required Skills:

• Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
• Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
• Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
• Understanding of authentication methodologies (Oauth, SAML)
• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
• Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

• NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
• Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
• Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code